Business Operations Manager

About the Company

We are seeking a highly structured and execution-driven Business Operations / Internal Operations Manager to drive organizational efficiency, process discipline, and cross-functional coordination across the company.

About the Role

This role will act as the internal execution engine of the organization ensuring smooth flow of work across sales, pre-sales, delivery, procurement, and finance. The ideal candidate will bring strong process thinking, operational rigor, and the ability to bring structure to a fast-growing, multi-project environment.

Responsibilities

• Cross-Functional Coordination & Execution Control
• Ensure smooth handover of projects from sales to delivery
• Track progress across ongoing projects and internal initiatives
• Identify and resolve operational bottlenecks
• Coordinate between departments to ensure alignment and timely execution
• Drive accountability across teams

• Process Design & Standardization
• Map and document end-to-end business processes
• Develop and implement standard operating procedures (SOPs)
• Establish structured workflows across functions
• Ensure consistent adoption of defined processes
• Continuously identify and implement process improvements

• Project & Performance Tracking
• Build and maintain dashboards for project tracking and operational visibility
• Monitor timelines, milestones, and risks across projects
• Track key performance indicators across departments
• Prepare regular management reports and performance summaries

• Management Reporting & Decision Support
• Provide structured insights to leadership on operational performance
• Support planning, prioritization, and resource allocation decisions
• Drive review cadences (weekly, monthly, quarterly)
• Ensure data accuracy and reporting consistency

• Operational Systems & Controls
• Support implementation and optimization of internal tools (CRM, project tracking, documentation systems, etc.)
• Ensure documentation discipline across projects and processes
• Improve coordination between procurement, finance, and delivery teams
• Establish escalation and issue resolution mechanisms

• Continuous Improvement & Scaling Readiness
• Identify recurring inefficiencies and implement structural fixes
• Support organizational scaling through improved operational frameworks
• Build institutional knowledge through documentation and standardization

Qualifications

• 5+ years experience in operations, business operations, program management, or process improvement roles
• Experience working in multi-project execution environments such as:
• System integration
• Technology implementation
• Infrastructure / EPC
• Engineering services
• Consulting or project-driven organizations
• Proven experience designing or improving operational processes
• Strong analytical and structured problem-solving capability
• Experience working cross-functionally with multiple teams

Required Skills

• Operational Excellence
• Process mapping and improvement
• Project tracking and coordination
• Performance monitoring and reporting
• Analytical & Structured Thinking
• Data-driven decision support
• Root cause analysis
• Systems thinking
• Execution & Coordination
• Strong follow-through and accountability
• Ability to manage multiple priorities
• Stakeholder alignment and communication

Preferred Skills

• Experience in system integration or technology services industry
• Exposure to PMO or operational excellence frameworks
• Experience implementing operational tools or workflow systems
• MBA or equivalent management qualification

Reports to: Founders Office

Works closely with: Sales, Pre-Sales, Delivery, Procurement, Finance, and HR

Success Metrics (First 12 Months)

• Improved cross-team coordination and execution visibility
• Reduction in project delays caused by internal dependencies
• Standardized processes across key business functions
• Improved management reporting quality and timeliness
• Increased operational efficiency and execution predictability

Why Join DIPL

• Opportunity to build and shape the companys operational backbone
• High ownership and leadership visibility
• Work across multiple functions and strategic initiatives
• Play a key role in scaling a growing organization