Business Management - Design and Operations

Join JPMorgan Chase to drive customer-centric digital transformation and elevate your career in design management.

As a Design Program Manager within the Design and Customer Experience team, you will collaborate with designers, product owners, and engineers to create customer-led products and services. You will manage workflows and processes to support digital design projects, ensuring customer satisfaction through innovative solutions.

Job responsibilities:

• Oversee and manage a product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity management.
• Partner with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery and Delivery, as well as concept readiness and artifact quality.
• Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.
• Facilitate cross-impacting project discussions with multiple Design teams and stakeholders.
• Collaborate with DCE, Product, Line-of-Business, Data and Analytics, and Tech teams to understand customer problem statements, market demand, and desired outcomes.
• Track projects to ensure milestones are met, project status is documented, and reports are produced as requested.
• Champion ongoing firm-wide and design team process improvements.

Required qualifications, capabilities, and skills:

• Minimum of 5 years of project/program management experience with 3 years in digital design or product teams.
• Understanding of product development lifecycle at scale.
• Thorough understanding of Waterfall and Agile project methodologies.
• Familiarity with Atlassian/Jira Align, JIRA software tools, Monday.com, Figma, or FigJam.
• Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.
• Excellent written and verbal communication skills for presenting complex information and handling sensitive information.
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively, and independently.

Preferred qualifications, capabilities, and skills:

• Experience at both a design studio and a large corporate environment.
• Familiarity with design systems and toolkits.