Business Intelligence and Starburst Administrator Operations Lead - Assistant Vice President

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Job Overview

The CTS Enterprise Analytics Services organization is seeking a skilled and proactive Starburst Admin Operations Lead to manage, maintain, and optimize our enterprise data query platform based on Starburst Enterprise. This individual will be responsible for ensuring high availability, security, and performance of the platform, supporting enterprise-wide analytics, and enabling efficient data access across multiple business units. The candidate must have experience with complex applications, architectures, and technologies that integrate with the complex data ecosystems. The individual will contribute to the operations, architecture, engineering, and deliver the best-in-class services. 

Responsibilities: 

• Starburst Administrator should be responsible for administering, supporting, governing and maintenance activities. 
• Install, configure, and manage Starburst software to utilize the AI and machine learning toolset provided for reporting, collecting analytics, and forecasting industry trends.
• Manage system availability, reliability, and failover strategies
• Implement and tune resource groups, query limits, and optimization rules.
• Should be able to handle large scale data sources in optimized manner.
• Monitor Starburst servers’ activity/usage statistics to identify possible performance issues and enhancement opportunities.
• Cluster tuning, monitoring and analysis and optimization of Starburst query plans.
• Update cluster configuration files, catalog properties for data source configuration and permissions.
• Collection, debugging and analysis of logs and Java thread dumps from Splunk.
• Defining UDFs using custom binary files/code.
• Build and support Materialized views.
• Troubleshoot Starburst issues regarding users access, query failures and performance.
• Manage user access, authentication (LDAP, SSO), and role-based access control (RBAC).
• Ensure audit logging, compliance with enterprise security and data privacy policies.
• Configure and maintain catalogs for heterogeneous data sources (Hive, Iceberg, Delta Lake, RDBMS).
• Troubleshoot connectivity and metadata issues with data lake or warehouse sources.
• Integration of Starburst to SAS / Tableau interface.
• Lead incident response and root cause analysis for production issues.
• Develop and maintain standard operating procedures (SOPs) and runbooks.
• Ensure disaster recovery and backup strategies are tested and documented.
• Forecast platform capacity requirements and plan infrastructure scaling.
• Track and optimize usage costs in cloud or hybrid environments.
• Automate cluster provisioning, monitoring, and routine operations.
• Integrate platform configuration with CI/CD and infrastructure-as-code tools.
• CyberArk Onboarding & Maintenance of the Starburst services.
• This is a multitasking role and the individual is expected to support multiple Application teams as well as a large and diverse Business user community. 
• Automate product installation and configuration for rapid deployments.
• Collaborate with cross-functional engineering teams to build a portfolio of capabilities for recommendation and use in analytical product development across Citi lines of businesses.
• As subject matter experts in Starburst, provide L3/L4 support and guidance to respective applications.
• Publish best practices, configuration recommendations, design patterns, deployment and security architecture to internal customers.
• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services in case of any disaster
• Drive Root Cause Analysis (RCA) post restoration of service and implement steps to avoid such situation.
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks.
• Provide technical/strategic direction and act as advisor/coach to lower level analysts.
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 8+ years IT experience in the areas of Starburst and BI Tools Administration.
• 5+ years of Linux, Shell scripting experience. 
• Starburst Certified Practitioner certification
• Proficiency in cloud platforms (AWS, Azure, GCP) and Kubernetes-based deployments.
• Strong communication, documentation, and cross-functional collaboration abilities.
• Good team player interested in sharing knowledge and cross-training other team members and shows interest in learning new technologies and products. 
• Should be flexible, hardworking, self-motivated and have a positive outlook with the ability to take on difficult initiatives and challenges.
• Ability to prioritize, organize, make decisions, and solve problems while working under pressure.
• Self-starter who works with minimal supervision. Ability to work in a team of diverse skills and geographies. 

Education:

• Bachelor’s/University degree or equivalent experience required.