Business Intelligence Analyst, (Legal Bill review, LBA Data Service)

Core Legal Bill Review Responsibilities

• Drive the results of the LBACOE quality assurance process, as follows:
  • Conduct review invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items.
  • Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices.
  • Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
  • Independently adjust invoice line items as necessary based on his or her assessment of the legal context of the invoice while utilizing specialized his or her legal subject matter expert knowledge to extract core critical legal terminology and concepts.  Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted.
  • Forward the audited and peer-reviewed legal invoice through the review chain as required.
• Promptly and professionally resolve law firm appeals, as follows:
  • Address law firm requests for reconsideration of adjusted amounts while utilizing careful judgment, legal knowledge and utmost professionalism while upholding integrity of the legal billing process.
  • Work with law firms in a professional manner via legal expert-to-expert written communications to carefully resolve disputed adjusted invoice line items using sound independent discretion and vast legal knowledge base.
  • Efficiently and accurately review appealed legal invoice entries

Data Service Responsibilities

• Perform the invoice review analysis, specifically, but not limited to the Data Service initiative within the Legal Bill Analysis Center of Excellence (LBACOE).
• Provide expert assessment of the legal context and terminology in invoices and data files and assigned Data Service AI output. 
• Understand concepts of basic LBA Data Service outputs to determine AI accuracy, precision, recall and general performance
• Assist with identifying AI rule patterns and scenarios within data and provide analysis accordingly.
• Other responsibilities and tasks as needed or required.

• Additional Responsibilities and Skills:
  • Support internal management in documenting performance metrics for internal use and use with clients and law firms.
  • Strong understanding of legal terminology and claims legal situations, multijurisdictional exposure preferred.
  • Quick learner, especially with bill review and data service principles.
  • Using sound discretion and legal expertise, analyze and condense legal service agreements to produce effective operational outputs meeting and in some cases exceeding customer expectations.
  • Self-motivated & proactive with an ability to work independently and with very limited supervision after training.
  • Excellent computer skills with the ability to learn the electronic legal bill submission and auditing software
  • Sound command of the English language-- grammar, syntax and style -- including an understanding of the conventions of punctuation and capitalization
  • Excellent spelling and proofreading skills
  • Effective communication skills - ability to obtain information from others and deliver information to others orally and in written form
  • Organizational skills, including the ability to organize work in an orderly fashion conducive to the prompt, efficient review of an appropriate number of legal invoices in a given day or time period
  • Familiarity with common business math and possess appropriate business telephone skills
  • Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.