Business Execution Senior Manager - Enterprise Business Resiliency

About this role:

Wells Fargo is seeking a Business execution Senior Manager (Corporate Title – Executive Director) Business Continuity / Operational Resiliency ( M 3 ) within the Enterprise Business Resiliency Team at India and Philippines

In this role, you will:

• Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and m
• Work with senior management to develop and execute on Strategy for the Enterprise Business Resiliency Functions to be performed from I &P
• Partner with various stakeholders & business partners globally and in the region to successfully deliver on Resiliency Execution for Operations 
• Strong understanding of Operational framework in a global environment including delivering to SLAs and ensure EBR functions are delivering to the Global requirements.
• Understanding of associated risk, successful performance in a risk-based environment with a proven track record of risk reduction
• Build a positive risk culture, where processes are constantly challenged, risks are proactively identified and mitigated / managed on end-to-end basis.
• Review processes on end-to-end basis for opportunities of improvement, cost avoidance, cycle time reduction, enhanced controls and making them more efficient with Net Savings
• Manage large team of Senior Individual contributors across Consultants, Sr Consultants, AVPs, Sr AVPs.
• Develop and deliver to People strategy including hiring for Key positions, build a continuous talent pipeline for Key roles succession for critical roles, development initiatives and build a culture of continued learning leveraging internal trainings and external certifications / industry certifications 
• Build Expertise across EBR functions performed globally as well as from I &P
• Contribute to strategic initiatives, by Providing expert inputs on new framework for Resiliency / change requests /Process Enhancements /Taxonomy / Services /Critical products /New Tool Build out / System of Records/Reporting and Analytics
• Build Deep understanding of the Enterprise Resiliency Policy and framework, Reporting Tools and leverage data for management reporting, MIS and key short term / long term strategic decisions.
• Contribute to driving change in policies /resiliency framework through insights from Operational delivery of EBR functions.
• Provides leadership in the integration/ implementation of Enterprise Business Resiliency programs / services / key initiatives working with EBR leaders /Resiliency Leads as well as cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary.
• Interpret and develop range of policies and procedures, especially relating to Controls / Risk and controls sell assessment etc. for resiliency global deliverables performed from I&P
• Build readiness for Self-Assessments, Risk reviews and continuous availability of evidence in support of associated controls.
• Build a framework for functional training to enable SME Capability to build for the EBR Global delivery

Required Qualifications:

• 15-20 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 10+ years Management experience

Desired Qualifications:

• Minimum, 15 years of experience including Resiliency/Business Continuity Management (BCM) & Operations Experience of running large teams in a global environment.
• Minimum 10+ years of experience in Business Continuity / Operational Resiliency in Banking & Financial (BFSI) / GCCs
• Minimum 10+ years of People Management experience in managing Senior Resources and large teams.
• In depth understanding of entire life cycle of BCM (Policy, governance, development of BCPs, SOPs, Response Plans, Site / City Testing, Incident /Crisis management etc.)
• Work with senior management to develop and execute on Strategy for the Operations Resiliency to be performed from I &P
• Experience in Resiliency functions like Planning , Governance, Quality Review, 3rd Party Resiliency, Reporting & Analytics, Exercise & Maintenance, Service Governance, Resiliency Transformation, Change Management, Continuous Improvement, Controls for Resiliency, Incident Management.
• Partner with various stakeholders & business partners globally and in the region to successfully deliver on the Global Delivery Functions
• Strong understanding of Operational framework in a global environment including delivering to SLAs and ensure Enterprise Business Resiliency (EBR) functions are delivering to the Global requirements.
• Understanding of associated risk, successful performance in a risk-based environment with a proven track record of risk reduction.
• Build a positive risk culture, where processes are constantly challenged, risks are proactively identified and mitigated / managed on end-to-end basis.
• Review processes on end-to-end basis for opportunities of improvement, cost avoidance, reduction in steps, cycle time reduction, enhanced controls and making them more efficient with Net Savings.
• Develop and deliver to People strategy including hiring for Key positions, build a continuous talent pipeline for Key roles, succession for critical roles, development initiatives and build a culture of continued learning leveraging internal trainings and external certifications / industry certifications.
• Build Expertise across EBR functions performed globally as well as from I &P
• Contribute to strategic initiatives, by providing expert inputs on new framework for Resiliency / change requests /process enhancements /taxonomy / services /critical products /New Tool Build out / System of Records/Reporting and Analytics
• Build Deep understanding of the Enterprise Resiliency Policy and framework, Reporting Tools and leverage data for management reporting, MIS and key short term / long term strategic decisions.
• Contribute to driving change in policies /resiliency framework through insights from Operational delivery of EBR functions. 
• Functional Ownership for Key EBR functions for Operations resiliency performed from I&P
• Provides leadership in the integration/ implementation of Enterprise Business Resiliency programs / services / key initiatives working with EBR leaders /Resiliency Leads as well as cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting, as necessary. 
• Interpret and develop range of policies and procedures, especially relating to Controls / Risk and controls sell assessment etc for EBR global deliverables performed from I &P
• Build readiness for Self-Assessments, Risk reviews and continuous availability of evidence in support of associated controls.
• Build a framework for functional training to enable SME Capability build for the EBR Global delivery functions.
• Management Reporting for various reviews. Develop mechanisms for strong framework for management reporting, MIS, tracking of actions and evidencing of tracking and closure of any actions on end-to-end basis.
• Experience in managing global delivery functions involving transition / migration of processes & functions and establishing delivery capability in GCCs.
• Experience in leading projects / programs involving process re-engineering / transformation.
• Have managed key partners in Business Resiliency Space like Relationship Managers, Resiliency Officers, BC Quality Reviewers, 3rd Party QR, Vendor Assessments etc.
• Been involved in RCSA/ risk reviews /audits / control testing activities. Participated in various risk boards / control councils at country / business / function level.
• Hands on ability to work on Data / MIS /Reporting / management presentations for Senior Stakeholders and Business Reviews 
• Strong communication, presentation, influencing and stakeholder management skills.
• University: Degree in Business or related discipline, MBA preferable
• Industry Certification in Business Continuity would be preferable. 

Job Expectations:

• Manage the end-to-end delivery of Resiliency for Operations as a  Global Delivery Activity performed out of India and Philippines
• This position will report to the Head of EBR for India and Philippines and Functionally to the Global Head of Resiliency Execution for Operations
• Some of the Key Stakeholders include the leadership team of Enterprise Business Resiliency, Global Resiliency Leads, I &P Leadership Team, Controls, Independent Risk, Audit, HR, COO, CAO, Corporate Properties and Corporate Security and Technology, Regulatory Relations, 3rd Party Vendors and Business Groups / Enterprise functions /Operations Leadership team
• Building a Best-in-class Talent Capability for Operations Resiliency / EBR functions at I&P with focus on achieving Sustained delivery, Meeting risk and Control guidelines, transform processes and take functional ownership for the EBR Functions performed at I &P
• Ability to work in a fast-paced deadline driven global operations environment.
• Senior level experience in or Exposure to Change Management/ Program management/ Solutioning at global level preferred
• Excellent Communication, planning and organizing skills

The following will provide candidate greater strengths to perform on the role:

• Experience in Program Management / Project Management / Operational Risk /Control/ Risk reviews including audits
• Good expertise on Data management, Excel / MIS / Reporting Tools / Power Point.
• Ability to present data / approaches / strategy / management updates in the form of effective presentations / management updates for reviews
• Exposure to tools like Everbridge / Service Now / Tableau / Fusion / SharePoint etc.
• Experience in working with Partners across Operations, Technology, Corporate Security, Corporate Properties, Finance and HR.
• Industry certification on Business Continuity from bodies like BCI /DRI
• Ability to partner & collaborate with stakeholders located both locally & globally in achieving shared business objectives & goals.
• Timings will require at least half day overlap with USA, a regular workday will be from 1.30 pm IST – 10.30pm IST, subject to earlier or later hours at times as business requires.
• Candidate must be based out of posted location (Hyderabad/Bangalore) and will be required to work as per organization’s In Office Work Schedule requirements at a minimum of 4 days per week in office and flexibility to work from home for 1 day a week .
• This role may require you to work ~5 weekends a year.

• Timings will require at least half day overlap with USA, a regular workday will be from 1.30 pm IST – 10.30pm IST, subject to earlier or later hours at times as business requires.
• Candidate must be based out of posted location (Hyderabad/Bangalore) and will be required to work as per organization’s In Office Work Schedule requirements at a minimum of 4 days per week in office and flexibility to work from home for 1 day a week .
• This role may require you to work ~5 weekends a year.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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