Business Execution Manager

About this role:

 Wells Fargo is seeking a Business Execution Manager.

In this role, you will:

• Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business
• Engage business stakeholders in integrating or implementing business execution initiatives
• Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development
• Make decisions and resolve issues regarding operations of the team to meet business objectives
• Collaborate and consult with immediate colleagues and cross functional business partners
• Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution
• Manage allocation of people and financial resources for Business Execution
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• As Business Execution Manager for Incident and Escalation Management, your primary role is to oversee the end-to-end process of incident management to ensure the swift resolution of service disruptions, minimizing business impact, and maintaining operational efficiency.
• This role involves coordinating responses to IT or operational incidents, analyzing root causes, and implementing preventive measures to ensure continuous service improvement.
• Effective communication and leadership skills. Ability to work well under pressure and meet deadlines
• Proven experience in procedure management, business process improvement, or quality management roles
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner
• Detail-oriented with strong analytical and problem-solving skills
• Excellent analytical and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups
• Experience with document management systems, PowerApps, Microsoft 365, and process mapping tools will be a plus

Job Expectations:

Incident Response and Coordination:

• Act as the single point of contact for all major incidents.
• Coordinate with cross-functional teams to ensure prompt resolution of incidents.
• Lead incident triage meetings to assess impact, urgency, and resolution priorities.
• Escalate incidents to the appropriate stakeholders or vendors when necessary.

Incident Monitoring and Tracking:

• Monitor systems and processes for potential or active incidents.
• Track and document incident progress in real-time using incident management tools
• Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Communication and Reporting:

• Provide timely updates to stakeholders on incident status and resolution progress.
• Prepare detailed incident reports, including root cause analysis and lessons learned.
• Maintain an incident log for audit and compliance purposes.

Root Cause Analysis and Improvement:

• Conduct post-incident reviews to identify root causes and recommend preventive measures.
• Collaborate with teams for process improvements.
• Identify trends and recurring issues to drive continuous service improvement.

Policy and Process Development:

• Develop, maintain, and improve incident management policies and procedures.
• Train and guide teams on incident management best practices.
• Manage budgets and resources effectively to achieve the teams and business objectives
• Mentor, motivate and guide talent development of direct reports and assist in hiring talent
• Manage allocation of people and financial resources
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Provide training, performance evaluation, and coaching to the team members
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Drive a culture of continuous improvement by identifying opportunities to streamline processes, enhance efficiency, and reduce risk
• Foster collaboration and knowledge sharing among the team(s) to identify best practices and implement process improvements
• Stay abreast of industry trends, regulatory changes, and emerging best practices
• Document SLA’s/ key performance indicators (KPIs) related to process efficiency and effectiveness and drive initiatives to optimize performance
• Implement corrective actions for enhancements and/or to address gaps or deficiencies identified during RCSA, audits
• Lead the Incident and Escalation Management teams
• Ensure that SLA's are monitored and met
• Monitor Escalations within CBO and ensure that adequate follow up’s are done by the team to meet the stringent resolution turnaround time
• Ensure that dashboard reports are created and communicated to the stakeholders with metrics such as volumes, turnaround times, trends and root cause analysis
• Collaborate with the Problem Management team to streamline the process, and build efficiency
• Ensure that the Escalation Matrix is viewed and updated periodically and is in an evergreen state

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.