Business Development Manager

Job Description:

Key Responsibilities

• Manage the complete sales cycle – from lead generation and outreach to proposal creation, contract finalization, and account management.
• Conduct market research, identify new opportunities, and run targeted outbound campaigns to generate a healthy lead pipeline
• Lead client interactions (in-person and virtual) to understand requirements and present tailored IT service solutions.
• Collaborate with internal teams—technical, design, and delivery—to define project scope and ensure alignment.
• Manage RFP responses and prepare high-quality proposals and ensure timely follow-ups that lead to signed work orders.
• Maintain and grow key accounts, regular interaction and coordination with cross-functional teams including development and delivery to ensure strong client relationships and ongoing business opportunities.
• Regular communication and updates to senior management. Track and report on sales performance and contribute to strategic business planning with leadership.

Core Skills and Competencies

• Demonstrated ability to generate new business and meet revenue targets.
• Understanding of sales, business development, and account management in IT services.
• Effective interpersonal and client-facing skills across all stages of the sales cycle.
• Ability to assess client needs and convert them into tailored proposals.
• Proficient in managing contract discussions, closing deals, and handling key accounts.
• Ability to build and sustain long-term client relationships, effectively balancing customer success with internal business goals.
• Strong spoken and written English communication; able to present ideas clearly and confidently. Attention to detail in proposals, documentation and client interactions.
• Familiarity with CRM tools, sales reporting, and performance analysis.

Work Ethic and Collaboration

• Works well independently and collaboratively; knows when to escalate or involve others. Professional, confident, and composed in all interactions.
• Self-driven, with a strong sense of ownership and problem-solving ability.
• Adheres to organizational values, ethics, and process discipline.
• Committed to team and organizational success, with a positive and reliable attitude.

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