Business Consulting HR Ops - Design Assistant Manager

HR Operations

Key Responsibilities:

1.           Team Leadership:

•            Supervise and mentor a team of HR specialists, providing guidance, coaching, and support to ensure their professional development.

•            Delegate tasks and responsibilities to team members, monitor their progress, and ensure timely completion of HR transactions.

• Manage day to operations as per the SOP guidelines

2.           HR Operations Management:

•            Oversee the execution of HR processes and transactions, including Employee Life cycle processes and employee data management.

•            Continuously monitor and improve HR processes to enhance efficiency and accuracy.

•            Ensure compliance with company policies, legal requirements and industry best practices.

3.           Customer Service:

•            Serve as a point of contact for HR-related inquiries from stakeholders, providing timely and accurate information and resolutions.

•            Foster a culture of excellent customer service within the HR Managed Services team.

4.           Data and Reporting:

•            Maintain and analyze HR data and metrics to identify trends and areas for improvement.

•            Prepare regular reports on HR service delivery and performance for senior management.

5.           Training and Development:

•            Develop and deliver training programs for HR Manged Services staff to enhance their skills and knowledge.

•            Stay updated on HR trends and regulations to ensure the team's compliance with changing requirements.

6.           Technology and Systems:

•            Work with HRIS (Human Resources Information Systems) to manage and optimize HR-related systems and tools / vendor portals as applicable.

•            Collaborate with IT to address technical issues and implement system enhancements.

7.           Compliance and Risk Management:

•            Ensure HR policies and procedures are in compliance with applicable procedures and regulations.

•            Assist with audits and compliance reviews as needed.

Qualifications:

•            Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification is a plus.

•            Proven experience in HR operations and shared services, with at least 3 years. of relevant experience.

•            Strong leadership and team management skills.

•            Excellent communication and interpersonal skills.

•            Proficiency in HRIS and other HR-related software applications.

•            Knowledge of best practices.

•            Analytical mindset with the ability to interpret HR metrics.

•            Detail-oriented and organized.

•            Ability to handle confidential information with discretion.

•            Strong problem-solving and decision-making abilities.