Job summary
We are seeking a highly skilled Sr Consultant with 6 to 10 years of experience in Service Now for a hybrid work model. The ideal candidate will possess strong technical expertise and excellent communication skills in English. This role involves working closely with clients to deliver high-quality solutions and drive business success.
Responsibilities
Provide expert consultation on Service Now implementations and integrations.Oversee the design development and deployment of Service Now solutions.Collaborate with clients to understand their requirements and translate them into technical specifications.Ensure the delivery of high-quality Service Now solutions that meet client expectations.Conduct thorough testing and validation of Service Now implementations to ensure functionality and performance.Offer ongoing support and maintenance for Service Now solutions addressing any issues that arise.Lead training sessions for clients and internal teams on Service Now functionalities and best practices.Develop and maintain comprehensive documentation for Service Now projects including design specifications and user guides.Stay updated with the latest trends and advancements in Service Now technology to provide cutting-edge solutions.Work closely with cross-functional teams to ensure seamless integration of Service Now with other systems.Provide technical guidance and mentorship to junior consultants and team members.Drive continuous improvement initiatives to enhance the efficiency and effectiveness of Service Now solutions.Ensure compliance with industry standards and best practices in all Service Now projects.
Qualifications
Possess a minimum of 6 years of experience in Service Now implementations and integrations.Demonstrate strong technical expertise in Service Now including design development and deployment.Exhibit excellent communication skills in English both written and verbal.Show proficiency in conducting thorough testing and validation of Service Now solutions.Have experience in providing ongoing support and maintenance for Service Now implementations.Display the ability to lead training sessions and develop comprehensive documentation.Stay updated with the latest trends and advancements in Service Now technology.Work effectively in a hybrid work model collaborating with clients and teams both remotely and on-site.Demonstrate strong problem-solving skills and the ability to address technical issues promptly.Exhibit the ability to mentor and guide junior consultants and team members.Show a commitment to continuous improvement and staying updated with industry standards.Possess a proactive approach to identifying and implementing process improvements.Have a strong understanding of industry standards and best practices in Service Now projects.
Certifications Required
Certified ServiceNow System Administrator ITIL Foundation Certification
