Business Architect

Role Overview

The Digital Securities Markets Business Operation Specialist will work at the intersection of business, technology, and operations, supporting and delivering services across Digital Securities Markets. The role requires a deep understanding of product workflows, operational issues, and technology dependencies to improve product stability, resilience, and scalability.

The successful candidate will play a key role in representing the business in change initiatives, driving transformation, and contributing to the strategic product roadmap—including decommissioning legacy systems and enabling migration into strategic platforms.

Key Responsibilities

Business Operations & Transformation

• Own and manage Business Operation processes within Digital Markets Infrastructure (DMI).
• Lead transformation initiatives from the Bangalore location, ensuring alignment with global objectives.
• Support operational excellence through structured problem-solving and cross-team coordination.

Product & Delivery Support

• Partner with business, technology, and operations teams to support key initiatives and projects.
• Embed and implement the Product Development Lifecycle (PDLC) across Digital Securities Markets products.
• Ensure Business Service information is accurate, updated, and accessible to support decision-making across Change, Incident, Problem, Strategy, and Design processes.

Strategic Alignment & Roadmap Ownership

• Contribute to the product roadmap, ensuring alignment across business services and applications.
• Participate in strategic planning, including the decommissioning of legacy products and migration to preferred strategic solutions.
• Drive portfolio-level delivery aligned to GSO/DSO strategic objectives.

Service Improvement & Operational Analytics

• Define and track metrics for Continuous Service Improvement (CSI) to enhance product efficiency and effectiveness.
• Support SLA alignment through benchmark monitoring and proactive service performance management.
• Leverage Operational Analytics to derive insights and guide business decisions.

Stakeholder Management

• Build and sustain strong partnerships with key business and technology collaborators.
• Represent business interests in change, transformation, and operational forums.

Key Skills & Competencies

• Solid understanding of Digital Securities Markets, related products, and operational workflows.
• Demonstrated experience working with technology and operations teams to resolve issues.
• Knowledge of PDLC, organizational change, and service management processes.
• Analytical demeanor with the ability to derive insights from operational data.
• Good communication, stakeholder management, and problem‑solving skills.
• Ability to work in a fast-paced environment with a focus on resilience, stability, and continuous improvement.

Minimum Requirements

• Bachelor’s or Master’s Degree, or equivalent professional experience.
• 10+ years of proven ability preferably within capital markets, especially in Digital Securities or Market Infrastructure Securities.
• Solid background working with Trading Platforms, including understanding of workflows, dependencies, and operational processes.
• Background in Business Operations, Product Operations, Product Management, or Service Management.
• Exposure to large-scale technology transformation or product migration programmes.
• Hands‑on experience with Power BI for reporting and Power Automate for workflow automation.
• Superb interpersonal skills with the ability to be assertive, influence decisions, and manage senior collaborators effectively.
• Demonstrable experience leading, coaching, and developing a team, including providing training and ongoing support.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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