Business Architect

Meet the Team

Commerce Operations (CO) expertly manages the operations for Cisco's partners, sellers, renewal managers, and end customers across all hardware, software, and services. Our problem backlog initiative is driven by invaluable partner and seller feedback, which propels the optimization of business processes by minimizing friction through simplification and automation.

You will be joining the esteemed Partner and Field Automation team within Continuous Improvement—a dynamic and influential group dedicated to automating various processes and services that support partners, distributors, and Cisco sellers. The team's mission is to consistently enhance commerce tools, processes, and policies to significantly reduce friction for our Partners and Sellers. We collaborate closely with multiple multi-functional teams to ensure a seamless and streamlined experience.

Your Impact

The Business Architect is a key role responsible for working with critical functions; Commerce Operations (CO), and IT, Finance, Legal, BU, and Supply Chain teams to define Processes, Strategy & Optimization to deliver a streamlined experience to Cisco’s Partners and Distributors.

Here is a summary of the core roles and responsibilities:

• Enable Seamless Experiences: Automate and enhance sophisticated business processes to deliver seamless experiences for Partners, Distributors, and the Field.
• Manage Problem Backlog: Supervise the problem backlog process, ensuring timely resolution of assigned issues and achievement of defined business outcomes.
• Define Business Requirements & Solutions: Analyze problems, identify root causes, and document comprehensive business requirements and proposed solutions.
• Facilitate Cross-Functional Reviews: Lead reviews of requirements and proposed solutions with IT, Finance, Legal, Data Privacy, and other relevant cross-functional stakeholders.
• Drive Solution Design: Lead and actively participate in solution design efforts, ensuring the delivery of streamlined and effective solutions.
• Ensure Release Readiness & Adoption: Prepare for solution releases and drive successful adoption by partners and internal teams.
• Strategic Collaboration: Collaborate with Regional Leaders, Partner Ops Managers, Field Ops Managers, and cross-functional teams to identify challenges, develop strategies, and implement aligned services.
• Influence Roadmaps: Influence product roadmaps and scope by defining requirements and solutions for partner-impacting tools related to transformation, optimization, and business operations.
• Report Business Value: Develop and report on key business metrics, outcomes, and value derived from resolved problems.
• Lead Policy & Process Improvement: Drive improvements in policy, compliance, and processes, collaborating with Business Units, Supply Chain, Legal, Finance, and Policy teams to align on impacts and changes.
• Own End-to-End Solutions: Drive and own end-to-end solutions, including establishing and handling closed-loop feedback mechanisms.

Minimum Qualifications:

• Commerce Operations Expertise: demonstrated ability in commerce operations (e.g., Quote-to-Cash), including proficiency with relevant tools (e.g., CCW, CCW-R, EA) and processes.
• Transformation Project Expertise: 5+ years of experience supporting large-scale commerce transformation or continuous improvement automation projects.
• Analytical & Influencing Skills: Strong analytical thinking, problem-solving, and influencing skills, with a demonstrable ability to demonstrate data for critical decision-making.
• Agile & SDLC Proficiency: Solid understanding of the software development lifecycle (SDLC), Agile principles, and practical experience with tools like Jira Cloud and Jira Align.
• Good Communication skills: Demonstrated ability to engage effectively with executive leadership and cross-functional stakeholders through presentations and reviews.

Other Skills/Preferred Qualifications:

• Industry Certifications: Relevant certifications or knowledge in areas such as Cisco ordering/technology, Six Sigma, or project management (e.g., PMP) are highly advantageous.
• AI/ML Acumen: Demonstrable experience or solid understanding of demonstrating Artificial Intelligence (AI) tools and technologies.
• Adaptability & Resilience: Highly adaptable, proactive, and resilient, with a demonstrated ability to navigate changing priorities and dynamic environments .

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!