Business Application Specialist

Role - Business Application

Skills - EAM (Enterprise Asset Management, Maintenance (MRO), mobile app investigations on iOS, Android, and Windows platforms

Responsibilities:

• Provide functional resolutions within the support/maintenance scope to rectify issues while advising customers and other parties on using IFSs products.
• Provide regular, proactive updates on the progression of the resolution and deliver professional customer service.
• Be conscious of the value delivered through customer support.
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Continually be updated on the latest product developments and their ability to meet industry Standards and policies.
• Understand the industry characteristics of the customers solution.
• Identify the root cause of the issue through cross-examination and provide advice accordingly.
• Collaborate as a team to achieve team goals.
• Actively engage in the IFS Community.

Requirements

• The ability to efficiently engage with requirement owners and other stakeholders while contributing to activities related to product/solution management.
• Excellent Communication and Presentation skills, along with the ability to apply expertise & technology to achieve work objectives.
• The potential to work in a distributed global team on a NA shift is a definite plus.

• A bachelors degree in chemical & Process, Mechanical, Production & Maintenance or equivalent.
• More than two years of hands-on experience working in Service & Asset Management and Maintenance along with thorough knowledge of working with different Business Application
• Exposure to field service operations
• Expertise in mobile app investigations on iOS, Android, and Windows platforms is a major advantage
• More than two years of hands-on experience working in Service & Asset Management, Maintenance, and Maintenance Repair & Overhaul (MRO), along with thorough knowledge of working with different Business Applications.