Business Application Consultant

About the Role

The IT Business Application Trainer is responsible for delivering training on IT Application and Process that include Oracle Fusion , DMS (Dealer Mgmt. System) & RD- DMS. This role requires a commanding teaching style and deep subject-matter expertise to inspire audiences in both traditional classroom settings and online settings.

Key Responsibilities

• Deliver training sessions on ERP & CRM (Sales and Service), DMS and RD-DMS Application to Dealers and OJT
• Help dealer to do data entry in ERP & CRM (SALES AND SERVICE ) , DMS and RD - DMS along with complete business process knowledge
• Devise mechanism and deploy metrics to measure training effectiveness and prepare a corrective plan to enhance the KT experience and outcome
• Analyze the utilization and performance of ERP & CRM (Sales and Service ) and proactively satisfy the user requirements without hampering their deliverables.
• Collaborate with the Business partner on the implementation of ERP & CRM (SALES AND SERVICE ) , DMS /RD- DMS along with KT and process deployment.
• Monitor the partners Application activities to ensure the usability and adherence of DMS and RD- DMS application Process
• Contribute high level of expertise in key strategic related to ERP & CRM SALES AND SERVICE ) , DMS & RD- DMS
• Assist Content Team in developing training content to serve the training objectives derived from the training needs analysis
• Coordinate with Zonal trainers for imparting training sessions
• Capture, maintain & publish the training data on a monthly / quarterly and need basis to all the key stakeholders
• Analyze, share and follow through on the feedback obtained from KT
• Draft communication circulated through e-mail
• Plan and implement activities to engage employees while creating a learning environment.

Qualifications and Experience

• Education :
• Any Graduate preferable B.E./ B. Tech- CSE/IT
• Experience :
• 4 Years IT Training Experience , preferably having 1-2 years of experience in Oracle Fusion Applications ERP & CRM (Sales and Service )
• Candidates having done 1-2 Fusion implementation will be value added
• Skills:
• Strong communication and interpersonal skills
• Creativity and resourcefulness in problem-solving
• Ability to take ownership and show initiative
• Street smartness and alertness to market trends
• Ability to assess and handle difficult situations and people
• Resilience under work pressure and a proactive approach