Business And Quality Analyst
HDFC ERGO
1 - 4 years
Delhi
Posted: 25/06/2025
Job Description
Conduct call audits to idenƟfy skill, knowledge and process gaps within the sales team Provide qualitaƟve and process feedback to the sales team Perform ACPT analysis to pinpoint gaps in the assigned team Conduct quality calibraƟon session Organize and oversee audits for the new and exisƟng employees Maintain the highest level of quality adherence on the floor, in line with the organizaƟon’s benchmark
About Company
HDFC ERGO General Insurance is a leading private sector general insurance company in India, formed as a joint venture between HDFC Ltd. and ERGO International (a part of the Munich Re Group). The company offers a wide range of insurance products including health, motor, travel, home, and commercial insurance. Known for its customer-centric approach, strong digital infrastructure, and quick claims processing, HDFC ERGO serves millions of individuals and businesses across the country, making it a trusted name in the Indian insurance industry.
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