Business Analysts

Cognizant

10 - 12 years

Kochi

Posted: 1/21/2025

Job Description

Job Summary

We are seeking a highly skilled Sr. Developer with 8 to 10 years of experience to join our dynamic team. The ideal candidate will have expertise in

Collaborate with stakeholders to gather and document business requirements for CX technology solutions (e.g., Genesys, Amazon Connect, CRM). Analyze and translate business needs into technical specifications and functional requirements.
Conduct gap analysis and recommend process improvements to enhance CX operations.Work closely with IT and development teams to ensure accurate implementation of requirements.
Perform data analysis to support decision-making and identify trends in CX performance.Assist in the testing and validation of new contact center/CX technologies and features.Provide training and support to end-users on new systems and processes.

About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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