• MBA with specialization in Operations
• Pre-MBA work-experience with exposure or industry experience in IT Services/ BFSI/ Analytics/ Digital/ Project Planning is desired
• Knowledge and concepts in the ML and AI space
• Positive attitude towards learning and understanding technology
• Experience in requirements management, stakeholder management, business analysis , project planning, reporting and presentation
• Excellent skills in MS Office Tools (Power Point, Word, Excel)
• Appreciate technology and business trends
• Highly data oriented , good with numbers & must be well versed with various statistical tools used for Analysis.
• Capabilities to analyze extensive data , interpret , analyze & arrive at valuable insights.
• Skilled at creating effective PPT's
• Good communication skills to be able to articulate their thoughts to the customer
• Exposure to working as a BA in business operations
• BPO Experience would be preferable
• 12-24 months work experience
Roles & Responsibilities:
• Implement a structured approach to capturing business requirements and translating them into business insights for improving processes
• Interact with customer and articulate requirements
• Analyze solution options and recommend the preferred option
• Make presentations to customer and internal stakeholders on the solution
• Create detailed functional specifications as input for our systems analysis and design teams
• As a part of BA engagements, identify areas of additional opportunities to generate down-stream business, over and beyond the scope of work defined by the client.
• Undertake research and enable dissemination of knowledge with the account team
• Constantly look at ways and means to bring more discipline and rigor to the Business System Analysis function by adopting more structured methodologies and tools.
• Provide point of view on topical subjects through contribution and authoring of thought/white papers.
Qualifications:
• MBA with specialization in Operations would be preferrable
Customer Service(Product&Service)