Business Analyst

Summary:

Duties & Responsibilities:

Key Responsibilities

As a part of the Global Shared Service Center, we are seeking an experienced RPA Business Analyst to spearhead robotic process automation initiatives within our organization. The ideal candidate will have a strong background in business analysis, process improvement, and technology implementation, with a focus on delivering high-quality automation solutions that enhance operational efficiency.

• Lead the RPA business analysis function in identifying, analyzing, and documenting automation opportunities across various business units
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals
   

Software Requirements:
 

• Process Mapping Tools: Visio
• Database Technologies: VBA & Excel
• RPA Tools: UiPath or Automation Anywhere (Knowledge would be preferable)

Essential Knowledge and Skills:

• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management. Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on projects
• Work with individuals to understand and build detailed process maps and business    requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Master’s or bachelor’s degree in business administration, Information Technology, or a related field

Pre-Requisites / Skills / Experience Requirements: