Business Analyst

Title: Salesforce Business Analyst (Senior)

Experience: 5+ Years

Location: Onsite, YBH Mumbai.

Job Type: Full-Time

Experience Level: Mid-Senior Level

Job Summary:

We are seeking an experienced Salesforce Business Analyst with over 5 years of hands-on experience to join our growing team. The ideal candidate will be responsible for gathering business requirements, analyzing processes, and delivering data-driven solutions within the Salesforce ecosystem. You will serve as a key liaison between business stakeholders and technical teams, ensuring Salesforce solutions meet business goals efficiently and effectively.

Key Responsibilities:

• Collaborate with stakeholders across departments to gather, analyze, and document business requirements.
• Translate business needs into clear, detailed user stories and functional specifications for Salesforce solutions.
• Evaluate and propose enhancements to current Salesforce workflows, reports, dashboards, and integrations.
• Work closely with Salesforce administrators, developers, and third-party vendors to implement scalable solutions.
• Lead or support UAT (User Acceptance Testing) processes, including test plan creation and defect resolution.
• Provide ongoing support and training for end-users to maximize Salesforce adoption.
• Analyze data and generate reports to support business insights and decision-making.
• Act as a subject matter expert (SME) for Salesforce features and industry best practices.
• Ensure solutions comply with data governance and security standards.
• Monitor and maintain system performance, ensuring high availability and optimal user experience.

Required Qualifications:

• Bachelors degree in Business Administration, Computer Technology or equivalent
• Minimum 5 years of experience as a Business Analyst with a focus on Salesforce CRM.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
• Experience with Salesforce configuration, data migration, and reporting tools (e.g., Reports, Dashboards, Lightning).
• Proven ability to create business requirement documents (BRDs), functional requirement documents (FRDs), and user stories.
• Hands-on experience with tools such as JIRA, Confluence, Lucidchart, or Visio.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Business Analyst, or Platform App Builder).
• Familiarity with Agile/Scrum project methodologies.
• Experience with third-party Salesforce integrations (e.g., marketing automation, CPQ, e-commerce).
• Basic knowledge of Apex, SOQL, or other development-related aspects of Salesforce (nice to have)