Business Analyst Telecom

Infosys

10 - 12 years

Bengaluru

Posted: 12/07/2025

Job Description

Responsibilities

For a Business Analyst role, you will be responsible to work with business stake holder for requirement elicitation and converting business requirement to solution user stories and within defined timelines in Scaled Agile delivery framework. • 3 to 10 years of experience in telecom BSS/OSS experience across Wireline and Wireless domain Essential • 3+ years of experience in working with Telecom clients in the role of solution design/consulting /Business Analyst • Strong knowledge and Implementation experience in COTS Product mainly in Order orchestration, decomposition and designing of BPMN based workflows. • Must have expertise in the Order manager, Workflow design and Catalog based orchestration using COTS Product for Fulfilment domain. • Must have experience in Fulfillment orchestration using COTS Product. • Ability to design, implement, integrate solutions for catalog driver uber orchestration in Sigma OM • Should have knowledge of service fulfilment and service order management processes. • Hands on experience of Sigma order management product design would be an added advantage. • Fair understanding of SID standards in terms of PSR Entities (Product/CFSS/RFSS), UML data modelling experience will be a plus. • Experience in integration with context of Order fulfilment (CRM, Inventory, SCM, WFM, etc.) with understanding around integration protocols like SOAP, REST, XML, JMS, JSON, etc. • Understanding of Mobile Networks (3G, 4G, 5G) would be an added advantage. • Should possess lead qualities and must have experience in leading team of consultants / designers to achieve stated project / program goals. • Experienced in the areas of BSS/OSS architecture, design and implementation for Telecom customers which can enable effective capturing of requirements. • Should demonstrate knowledge of Telecom Industry Standards/ regulations/ best practices in Telecom area like Frameworks (eTOM, TAM, SID) • Should have experience in defining the process, business requirements and system requirements in Fulfillment area of Telecom process. • Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills.

Technical Requirements

Business Analyst_Telecom BSS_Telecom OSS_Order Management_VMware_Solution Architect_Business Analyst

Preferred Skills

Business Analyst

Additional Responsibilities

Experience - 3 to 20 years Location - Across all Infosys DCs

Educational Requirements

Bachelor of Engineering,BTech,BSc,BCA,Master Of Engineering,MTech,MSc,MCA

About Company

Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India. Founded in 1981, the company provides IT services, business consulting, and outsourcing solutions to clients across more than 50 countries. Infosys is known for its strong emphasis on innovation, enterprise transformation, and sustainability, and has been instrumental in driving large-scale digital transformation for some of the world’s leading organizations. With a robust portfolio that spans cloud computing, artificial intelligence, cybersecurity, and enterprise solutions, Infosys continues to be a trusted technology partner for businesses navigating the digital age.

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