Business Analyst

Job Title: Business analyst

Location: Chennai, India (5 days a week from office)

Job Type: Full time

Experience 6 to 15 Years

Role Description

•         Analyze business processes and workflows to identify gaps, improvements, and automation opportunities.

•         Conduct structured requirement workshops with business stakeholders and document BRDs, FRDs, user stories, and acceptance criteria.

•         Translate business needs into technical specifications and system design inputs.

•         Work closely with development, QA, and product teams to ensure solutions meet business expectations.

•         Support production issues through SQL-based troubleshooting and impact analysis.

•         Develop and maintain process flows, requirement documents, and user guides.

•         Act as a liaison between business teams and technical teams for smooth communication and delivery.

Critical to Quality Parameters (CTQs)

Skills Things to Check During Interview Skill Proficiency Level Must Have / Good to Have

Business Analysis

•         Understanding of business processes

•         Ability to map workflows and identify improvements

•         Clarity in requirement articulation Level 3–4 Must Have

Requirements Gathering

•         Experience conducting requirement workshops

•         Ability to write user stories & acceptance criteria

•         Converts business inputs into structured requirements Level 3–4 Must Have

Technical Specifications & System Understanding

•         Ability to translate business needs into technical specs

•         Understanding of systems, integrations, APIs

•         Strong grasp of functional design Level 3–4 Must Have

SQL & Data Analysis

•         Hands-on SQL

•         Able to validate and troubleshoot data issues

•         Supports root-cause analysis Level 3–4 Must Have

Agile & Project Management Tools

•         Experience in JIRA, Confluence, ADO

•         Comfortable with Agile ceremonies

•         Manages backlogs and sprint boards Level 3–4 Must Have

BPMN / Process Modeling

•         Creates process diagrams, workflows, swimlanes

•         Can represent business flows visually Level 2–3 Good to Have

API & Integration Understanding

•         Understanding JSON/XML

•         Familiar with data mapping & API behavior

•         Works with dev teams on integration requirements Level 3–4 Good to Have

FinTech / Financial Services Domain

•         Familiarity with payments, banking workflows

•         Understanding of compliance and financial processes Level 2–3 Good to Have

Soft Skills

·       Soft Skill Description Skill Proficiency Level

·       Problem-Solving & Analytical Thinking Quickly analyzes issues, identifies root causes, and proposes practical solutions. Level 3–4

·       Collaboration & Communication Works well with cross-functional teams; communicates requirements and issues clearly. Level 3–4

Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

• Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.