Business Analyst - SME

Business Analyst Subject Matter Expert (L2)

Experience : 3 years & above

Location : Chennai (Hybrid)

Engagement : Full-time / Open to Fractional Consulting

Domain : US Healthcare / Life Sciences

Role Overview:

You will act as a Business Analyst - SME for our Healthcare / Life Sciences vertical, collaborating with product, engineering, delivery and client teams to design, validate and drive solutions on the elsAi platform . Youll help turn domain challenges into scalable, AI-enabled workflows, ensuring our product connects with real industry use-cases and delivers measurable impact.

Key Responsibilities:

• Work with stakeholders (internal & client) to understand business processes, pain points and opportunities within US Healthcare / Life Sciences (provider, payer, life sciences, BPO).
• Translate business needs into functional requirements, solution maps, user stories and process flows specific to the elsAi product environment.
• Validate and prioritize use-cases where GenAI can add value: e.g., document summarization, regulatory compliance, data ingestion, analytics, Q&A for healthcare data.
• Collaborate with product & engineering teams to ensure design aligns with domain requirements, compliance (HIPAA, etc.), and scalable architecture.
• Develop process documentation, SOPs, business rules, data flows and hand-over materials for delivery teams.
• Support proof-of-concepts or pilot engagements (especially in fractional consulting mode) to validate value with clients, gather feedback and refine requirements.
• Monitor and report on solution adoption, business benefits (e.g., time saved, accuracy improved), and assist in continuous improvement of the elsAi solution in the vertical.
• Stay informed on US Healthcare / Life Sciences trends, regulatory frameworks, and technology shifts to inform product roadmap and client strategy.

Required Skills & Experience:

• Minimum 3 years of experience in the US Healthcare / Life Sciences domain.
• Proven experience as a Business Analyst, SME or Process Consultant in healthcare operations, payer/provider, life science research, or BPO servicing the US healthcare market.
• Strong understanding of US healthcare workflows (e.g., claims, RCM, clinical trials, regulatory compliance) and life sciences (drug development, regulatory submissions, data analytics).
• Experience working with data, defining business rules, process flows, user stories and translating them into product features.
• Excellent communication skillsable to articulate domain concepts to technical teams and business teams alike.
• Comfortable working in a fast-paced, product-led environment, managing ambiguity and driving clarity.
• Ability to work either full-time or as a fractional consultant (for e.g., engaged part-time to deliver specific projects or use-cases).

Preferred / Plus:

• Experience with AI/ML projects, GenAI platforms, or intelligent agents.
• Prior exposure to product development lifecycle: ideation, use-case mapping, MVP, deployment.
• Familiarity with HIPAA, FDA, GxP or other regulatory/compliance frameworks in the US healthcare / life sciences context.
• Agile/Scrum exposure, ability to work closely with engineering/product teams.
• Experience in offshore / BPO delivery models supporting US healthcare clients.

Why Join Us?

• Opportunity to work on a cutting-edge AI accelerator product (elsAi) and directly impact the Healthcare / Life Sciences vertical.
• Act as a key enabler in shaping how AI is leveraged for business transformation in healthcare.
• Flexible engagement model (full-time or fractional), allowing you to contribute strategically and work with variety of clients and projects.
• Be part of a growth-focused team at OptiSol Business Solutions, collaborating across product, engineering and delivery globally.

More about our platform & culture:

• elsAi Foundry:
• Culture: