Business Analyst - Salesforce/CRM

Title: Business Analyst - Sales/CRM

Location: Bangalore

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, & sustainable. Our global team creates innovative, integrated solutions to make cities more connected & buildings more intelligent & efficient. We are passionate about improving the way the world lives, works, & plays. The future requires bold ideas, an entrepreneurial mindset, & collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

What you will do

We are looking for a customer-oriented Business Analyst to help deliver initiatives across Salesforce CRM sales cloud, SFDC CPQ and support Commercial applications within the EMEALA region sometimes with a global focus

How you will do it:

· Work with business, BAs, delivery team & architects to define & document user stories, as-is & to-be business processes & functional requirements

· Drive understanding of business value of requests to IT and push for max standardization & synergies across line of businesses in EMEALA & at enterprise level, driving adoption of OOTB functionality & global template design

· Identify & capture integration points across project initiatives to ensure alignment across discrete applications including Salesforce, SFDC CPQ, Oracle CPQ & SMC. Support business & IT in bridging any gaps

· Contribute to test strategy, defining acceptance criteria, test plan & test cases across test phases and complete initial spot checking UAT.

· Support business change manager during roll out to ensure adequate communication, training & support is provided

· Provide enhancement support. Triage new requests & set appropriate delivery expectations

What we look for

Required:

· Experience in feeling true ownership of the platform

· Deep experience with Salesforce Sales Cloud including use of ProjectForce

· Strong BA skills using proven techniques to elicit comprehensive user requirements; seek to understand up/downstream impacts

· Experience driving consensus across business stakeholders from distinct business areas regarding prioritization of work

· Ability to facilitate communication between business & technical delivery teams

· Ability to document process flows or diagrammatical convey both as-is and to-be solutions

· Excellent command of English (verbal & written), advanced communications skills & stakeholder engagement

· Excellent Excel & PowerPoint skills

· Ability to work independently & within a team environment (may supervise others)

· Well organized, results-driven, eager to handle difficult problems, excellent problem-solving skills

· Experience with system integrations & understand how to troubleshoot data discrepancies

· Exposure to Oracle CPQ or other CPQ platforms like Salesforce CPQ desirable

Preferred:

· Bachelor's degree in relevant field

· Experience working in an Agile environment

· Experience Salesforce sales cloud

· In-depth knowledge of Lead-to-Cash processes

· Experience in Salesforce CPQ desirable

· Experience in sizeable multinational corporations

· Minimum 5 years’ experience

· Product model delivery experience will be preferable