Business Analyst – Products & Client Delivery (3 Openings)

About RMT Engineering (Radical Minds Group)

RMT Engineering is the technology arm of Radical Minds Group , building and scaling AI/ML-led platforms and custom software for enterprises across Travel & Logistics, BFSI & Fintech, Airlines, E-commerce, Legal, Energy & Utilities, FMCG and Govt/PSUs .

We design and implement solutions across GenAI & Cognitive Services, Data & Analytics, Cloud, LMS and CX Platforms (OptiML QMS, CRM, Dialer/IVR/Logger, Bots, Executive Dashboards and more).

To strengthen our delivery engine, we are hiring 3 Business Analysts who can bridge technology, product and business .

Role: Business Analyst Products & Client Delivery (3 Positions)

Location: Gurugram, Haryana (On-site, Work From Office)

Company: RMT Engineering Pvt. Ltd. (Radical Minds Group)

Why this role?

This is not a pure documentation role. We want Business Analysts who:

• Have actually written code / worked in software development earlier
• Can talk comfortably with both developers and CXOs/clients
• Can convert business problems into clear, implementable specs and then drive delivery end-to-end

You will work across AI/ML products (QMS, CRM, Dialer, Bots, Analytics, LMS) and client projects for India and international markets.

Key Responsibilities

We are hiring 3 BAs typically:

• 12 BAs focused on Products / New Builds
• 1 BA focused on BAU / Existing Clients

But all three need solid core BA skills.

1. Discovery & Requirements

• Work with founders, product owners and client stakeholders to understand business goals, current processes and pain points.
• Translate discussions into BRDs, FRDs, user stories, acceptance criteria, wireframes and process maps (BPMN/flowcharts) .
• Ask the how will this be built? questions think from architecture, API, data and integration angles.

2. Solutioning with Tech & Product Teams

• Work closely with engineering leads, architects, data & ML teams, QA and DevOps to shape feasible solutions.
• Break requirements into sprints, epics and stories , maintain product backlogs and priorities.
• Participate in estimation, technical discussions, design walkthroughs and impact analysis for change requests.

3. Delivery, UAT & Go-Live

• Own UAT planning and execution test scenarios, test cases, data, defect triage, closure sign-off.
• Conduct internal and client demos, showcase features, gather feedback and refine scope.
• Ensure smooth roll-outs with proper documentation (release notes, user guides, training decks, SOPs).

4. BAU / Client Success (for BAU-focused role)

• Act as functional owner for assigned live clients / platforms.
• Understand SLAs and regularly review incident/CR queues , priorities and root causes with tech and ops teams.
• Proactively identify improvement opportunities (automation, reporting, UX, integrations) and convert them into structured CRs / mini-projects.

5. Documentation, Governance & Communication

• Maintain up-to-date artefacts: requirement docs, change logs, configuration documents, workflow and API specs.
• Drive clarity and predictability : weekly status reports, RAID logs, dependencies and risks.
• Communicate crisply with both senior management and end-users written and verbal.

Must-Have Experience & Background

• Total experience: 48 years
• Mandatory: Started career in software development / programming (e.g. Java, .NET, Node, Python, other backend; plus SQL, REST APIs, JSON/XML etc.) and later moved into Business Analyst / Product / Functional Consultant roles.
• Strong understanding of SDLC & Agile/Scrum sprints, ceremonies, backlogs, releases.
• Hands-on experience in at least one of:
• Enterprise / B2B platforms (CRM, ERP, CX, workflow, analytics)
• Data & Analytics / dashboards / reporting solutions
• AI/ML, chatbots/voicebots, QMS, dialer or similar CX technologies (good to have).

Tools & Techniques (preferred)

• Work tracking: JIRA / Azure DevOps / similar
• Modelling & UX: Figma / Balsamiq / Draw.io / Visio , BPMN / flow charts
• Data & APIs: SQL , basic data profiling, ability to read API contracts (Swagger/Postman, REST).
• Documentation: strong MS Office / Google Workspace skills especially structured Word/Docs and PPTs.

Soft Skills & Attributes

• Strong analytical and problem-solving skills can simplify complexity.
• Excellent communication clear, concise English; comfortable presenting to clients and leadership.
• High ownership and reliability can independently manage threads without constant supervision.
• Ability to handle multiple parallel workstreams in a structured manner (without creating chaos).
• Positive, collaborative attitude comfortable working with tech, ops and business teams.

Reporting & Growth

• Role reports into RMT Engineering leadership (Product/Delivery Heads) with visibility to Founders and CXOs of Radical Minds Group.
• Opportunity to grow into Senior BA / Lead BA / Product Owner roles as platforms scale and the team expands.

Education

• B.Tech / B.E. (CS/IT/ECE) or MCA / M.Sc (IT) preferred.
• Certifications in Business Analysis, Agile/Scrum, Product Management or Cloud/Data will be an advantage.

How to Apply

Please apply via LinkedIn OR email your CV to:

Subject: Business Analyst RMT Engineering (Your Name)

You can also reach out to me on or

or directly to RMT Team members closing this postion:-

Swastik Sharma or Rajat Khare directly at:

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