Business Analyst

Job Title: Business Analyst e-Governance

Location: Mumbai

Experience: 4+ Years (STRICTLY)

Employment Type: Permanent

Notice Period: Immediate Joiners Only

About the Company:

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Job Description

Must-Have Skills:

• Business Analysis
• e-Governance / Government IT Projects
• Requirements Gathering (BRS, FRS, SRS)
• Process Re-engineering
• UAT (User Acceptance Testing)
• Stakeholder Management
• Government Domain Knowledge

Minimum Qualifications:

• Bachelors degree in Engineering, Computer Science, Information Systems, or a related field.
• 4+ years of experience as a Business Analyst in IT, e-Governance, or Public Sector projects.
• Hands-on experience working with government stakeholders and departments.
• Strong documentation and analytical skills.

Preferred Qualifications:

• Experience working on G2C, G2B, and G2G service delivery models.
• Strong understanding of government workflows, policies, and digital governance standards.
• Familiarity with IT systems used in public administration, citizen services, or public utilities.
• Experience using tools such as MS Visio, Balsamiq, Figma, JIRA , or equivalent.
• Excellent communication, facilitation, and stakeholder coordination skills.

Roles & Responsibilities

• Collaborate with government stakeholders to understand business processes, pain points, and project objectives.
• Conduct requirement gathering sessions (workshops, interviews, walkthroughs).
• Prepare and maintain BRS, FRS, SRS, and Use Case documentation .
• Map AS-IS and TO-BE processes to support process re-engineering and digital transformation initiatives.
• Work closely with technical teams to ensure accurate translation of functional requirements into system features.
• Create and maintain process flows, data flow diagrams, and user manuals.
• Support User Acceptance Testing (UAT) by preparing test cases, coordinating testing activities, and validating outputs.
• Monitor project progress against defined KPIs, milestones, and timelines.
• Ensure compliance with data privacy regulations, government IT policies, and digital governance standards.
• Conduct end-user training sessions and provide post-implementation support to department officials.

Important Note (Please Read Before Applying)