Business Analyst - Logistics Analyst

Genpact

0 - 3 years

Hyderabad

Posted: 21/05/2025

Job Description

Responsibilities

1. Tracking and Tracing Shipments:
a. Monitor the location and status of shipments throughout the supply chain.
b. Update tracking information in the company's system.
c. Proactively contact carriers and drivers to ascertain the location of shipments.
d. Manage a portfolio of loads, potentially handling a high volume of shipments.
2. Communication and Customer Service:
a. Communicate with customers regarding shipment status and potential delays.
b. Address customer inquiries and resolve issues related to shipments.
c. Provide timely and accurate updates to customers.
3. Data Entry and Record Keeping:
a. Maintain accurate records of shipments and their status.
b. Enter data into the company's logistics system.
c. Prepare shipping documents and labels.
4. Problem Solving:
a. Investigate and resolve shipment discrepancies.
b. Identify and suggest improvements to logistics processes.
5. Other Potential Responsibilities:
a. Coordinate with other departments, such as warehousing and transportation.
b. Assist with inventory management.
c. Prepare reports on shipment performance.
d. Ensure compliance with shipping regulations and documentation.

Minimum Qualifications

:
B Tech/BE/MBA/MCA
Required Skills
Sound knowledge MS-Excel
Experience in supply chain, logistics, or a similar role.
Strong analytical skills with the ability to interpret data and generate insights.
Proficiency in supply chain tracking tools and software (e.g., ERP, TMS, Brokerage applications).
Excellent communication and problem-solving skills.
Ability to handle a high volume of shipments and inquiries.
Experience with data entry and record-keeping.
Ability to work independently and as part of a team.
Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Skills
Experience with supply chain visibility platforms.
Knowledge of data visualization tools (e.g., Power BI, Tableau).
Understanding of logistics and transportation networks.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.