Business Analyst

Guidelines (not rules):
- Accountable for the IT investments for a business unit or business function that has country-level scope
- Accountable for analyzing, designing, testing, deploying, and supporting solutions.

Business Analyst

Overview: 
Johnson Controls is seeking an experienced Business Analyst to join our Global Marketing IT team. In this role, you will leverage your expertise in requirement gathering, working across multiple teams, business units, and stakeholders within a large, global organization. You will play a critical role in supporting the development of a digital PIM solution that enhances our go to market strategies. If you have a strong background in requirements gathering for website/ecommerce projects and experience in a complex, cross-functional environment we would like to hear from you.

Key Responsibilities:

Requirements Gathering & Documentation:

• Lead the collection and documentation of business requirements for different upstream/downstream and end users of the PIM solution.
• Collaborate with stakeholders from various teams to identify business needs and translate them into clear, actionable requirements for development & data teams.
• Document features, data and content requirements to ensure alignment with business objectives.
• Create user stories, use cases, process flow diagrams, and acceptance criteria for development teams, ensuring clarity and consistency across teams

Stakeholder Management & Cross-Functional Collaboration:

• Serve as the primary point of contact for product, marketing, IT, and development teams to ensure business requirements are well-understood and executed.
• Coordinate with global business stakeholders, marketing teams, and IT teams to ensure cross-functional alignment on project goals, timelines, and resources.
• Facilitate regular communications and status updates between stakeholders, ensuring transparency and smooth execution of projects across different geographies.

Agile/Scrum Collaboration:

• Work closely with Agile/Scrum teams to ensure that the business requirements are clearly understood and implemented in each sprint cycle.
• Lead backlog grooming sessions, ensuring that all user stories are well-defined and meet the necessary quality standards before being picked up by the development teams.
• Participate in sprint planning, daily stand-ups, and retrospectives to monitor progress, address potential roadblocks, and ensure alignment with the team's objectives.

Testing, Validation, & Deployment Support:

• Coordinate and support User Acceptance Testing (UAT) to ensure the work meets documented requirements.
• Assist in troubleshooting issues and validating deliverables, ensuring they align with the documented requirements before deployment.
• Support the deployment process, ensuring smooth release cycles and minimal disruptions to the user experience.

Continuous Improvement & Process Optimization:

• Advocate for continuous improvement in business analysis practices, offering suggestions for streamlining requirement gathering and documentation processes.
• Maintain a focus on driving efficiency within the marketing IT space, ensuring that processes are optimized for speed, scalability, and alignment.

Qualifications:

• Bachelor’s degree in Business Administration, Computer Science, Marketing, or a related field.
• 4+ years of experience as a Business Analyst, with a focus on digital/website/ecommerce development and digital marketing within large, global organization.
• Proven experience working within teams, specifically on development, content management, and digital projects.
• Strong expertise in agile methodologies, with hands-on experience working in Scrum teams and with Agile project management tools (e.g., Azure DevOps, JIRA, Confluence).
• Extensive experience gathering and documenting business requirements for complex projects, including content management systems (CMS), e-commerce platforms, and marketing automation tools.
• Cross-functional collaboration experience, working with stakeholders from marketing teams, IT departments, scrum teams, and development teams.
• Exceptional communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and vice versa.
• Strong problem-solving and analytical skills, with the ability to prioritize business needs in a fast-paced, dynamic environment Certification in Business Analysis (e.g., CBAP, CCBA) or Agile/Scrum (e.g., CSM, CSPO) is a plus.
• Multilingual proficiency and experience working with teams across different regions and time zones is a bonus.