Business Analyst II, Customer Partner Trust
Amazon
0 - 3 years
Bengaluru
Posted: 06/06/2025
Job Description
The Selling Partner Trust & Integrity organization's North Star vision ensures that while bad actors are effectively blocked, legitimate selling partners can build and grow their businesses without disruption, fostering trust and confidence in Amazon's store integrity worldwide.
Within this framework, the Selling Partner Support Operations (SPTO) Registration and Compliance Escalations Support (RCES) team manages high
- priority escalations across executive, legal, PR, and regulatory channels.
RCES team's scope encompasses multiple verification, compliance and Regulatory programs.
Through close partnership with product, tech, and operations teams, RCES provides comprehensive resolution on escalations while conducting detailed Root Cause Analysis (RCA) where required.
Beyond immediate issue resolution, through Close Loop Mechanism (CLM) program RCES plays a crucial role in improving the selling partner experience by identifying process gaps and developing and tracking effective, scalable solutions to prevent similar issues from arising in the future.
About the Role:
We're seeking a highly analytical Business Analyst to join our RCES team to analyze complex business decisions, develop workflow tools, and transform large
- scale datasets into actionable insights through dashboards and automated solutions.
The ideal candidate will have strong SQL proficiency and experience with visualization tools like Quicksight, Tableau, or Power BI, along with the ability to work across multiple data platforms including AWS.
This role requires someone who can design effective data schemas, leverage internal AI tools to automate root cause documentation and VOS data summarization, while collaborating with Business Intelligence and Data Engineering teams.
The position demands expertise in handling real
- time and near real
- time data, strong problem
- solving skills, and the ability to elevate our technical capabilities while working with our distributed analytics team to drive process improvements through automation and data
- driven solutions.
Basic Qualifications
- Bachelor's degree in Business, Analytics, Computer Science, or related field
- 5+ year’s experience in data analytics with advanced Excel proficiency (VBA, pivot tables, array functions, power pivots)
- 3+ years hands
- on experience with data visualization tools (Tableau, Quicksight, or Power BI)
- Strong SQL proficiency and experience working with large datasets
- Demonstrated experience in requirements gathering and metrics
- driven analysis
- Track record of translating complex data into actionable business recommendations
- Experience collaborating with cross
- functional teams and influencing senior stakeholders
- Background in automation and process improvement initiatives
- Strong problem
- solving and analytical skills with attention to detail
- Excellent written and verbal communication skills
- Experience with AI/ML tools and automated workflow development
Preferred Qualifications
- Master's degree in Business Analytics, Data Science, Finance, or related quantitative field
- 3+ year’s experience in business analytics, risk management, or related analytical fields
- Knowledge of AWS services and cloud
- based data platforms
- Experience working with global, distributed teams
- Project management experience leading cross
- functional initiatives
- Background in process automation and optimization
- Understanding of risk management frameworks and compliance processes
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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