Business Analyst

Responsibilities-

Define project scope and document business requirements.

Design technical specifications, using best practices and minimising the need for custom coding.

Provide Zoho consulting, analyse data and processes to improve the business process to drive growth.

Create solutions on our ZOHO platform to meet the internal customer requirements.

Automate processes using ZOHO automation tools.

Create test scenarios and do solution testing.

Functional and technical knowledge of Zoho CRM support, Zoho People, Zoho Payroll, Zoho Books, Zoho Inventory, Zoho Analytics, Zoho Desk and more applications as well as troubleshooting of (integration) issues.

Support the set-up of integrations to existing business systems.

Project management and project documentation (BRD , FRD)

Prepare Customised Management Reporting Dashboard

Work closely with the Operations team to implement and configure Zoho applications based on business needs.

Assist in customising Zoho CRM, Zoho Creator, and other relevant modules.

Collaborate with the team to understand and document business processes and workflows.

Requirements

Bachelor's degree in Information Technology, Computer Science or a related field.

Basic understanding of Zoho applications or a willingness to learn.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.