Business Analyst

Creating schedules based on provided forecast and/or actual trends

Create schedules to improve efficiencies and utilization of resources.

Scheduler will be responsible for creating schedules, optimizing staffing, and ensuring adherence to service levels and staffing targets.

Understanding of Erlang C and Building Schedules Erlang C

Experience in DOW adjustments of schedules.

Oversees and maintains the (WFM) Platform from Scheduling perspective

Work closely with TLs and Managers to understand and accommodate employee requests

Work closely with operations to communicate and resolve staffing shortfalls.

Experience with short term planning and scheduling for all live and non-live channels.

Support Real time teams to manage and achieve the SLAs

Participates in weekly/daily review calls

Qualifications we seek in you!

Minimum Qualifications:

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.