Responsibilities

Responsibilities

·       Build and implementation of customer communications management (CCM) campaign solutions across multiple channels based on business requirements and marketing objectives

·       Create email layouts and templates with use of Smart Components within SmartCOMM Platform. 

·       Design, Deliver and execute communication campaigns with a focus on scalability and efficiency.

·       Manage releases into the Edge Platform in conjunction with the Edge IT team.

·       Ensure changes are deployed successfully, particularly those required outside regular hours.

·       Conduct thorough QA to ensure seamless deployment.

·       Develop and document form designs and specifications, including usage rules, data mapping, variable logic, templates, styles, and layouts.

·       Create and manage both static layouts for print and responsive layouts for web.

·       Execute briefs for new documents or changes to existing documents with varying levels of complexity and seniority.

·       Identify and troubleshoot failures in document generation.

·       Analyze root causes and manage fixes through the Document Creation & Management team.

·       Track and manage exceptions to ensure timely resolution

·       Build email and letter templates for ad-hoc communication using templates provided by the brand team.

·       Edit existing email and letter templates to ensure they meet current requirements 

·       Collaborate with the marketing team to understand business requirements and

translate them into technical requirements for campaigns

·       Support the End-to-End integration testing and user acceptance testing. 

·       Collaborate with cross-functional teams to align communication strategies with business goals. 

·       Provide technical expertise in troubleshooting and resolving CCM campaign system issues. 

·       Document and maintain technical documentation for campaigns and workflows.

·       Participate in code reviews, testing, and deployment of CCM campaigns and workflows.

·       Ensure campaigns are executed on time, strictly in line with processes and compliance requirements and risks are appropriately mitigated