Business Analyst

Job Description Business Analyst (BA)

Position: Business Analyst (BA)

Experience: 46 Years

Location : Kolkata

Domain Requirement:

Minimum 2 years of experience in E-commerce Retail & Supply Chain

Job Summary:

We are looking for a Business Analyst with strong experience in E-commerce Retail and Supply Chain systems. The candidate will work closely with business users, product managers, and technical teams to support system configurations, analyze issues, and drive feature enhancements.

Key Responsibilities:

Understand end-to-end business processes related to E-commerce, Order Management, Inventory, and Supply Chain.

Prepare Business Requirement Documents (BRD) for new feature development or enhancement requests.

Discuss and review BRDs with Product Managers and align on scope, impact, and priority.

Support UAT activities, validate business scenarios, and ensure smooth rollout of features.

Have a strong understanding of system features, configurations, and functional workflows.

Perform first-level analysis for any system or process-related issues raised by users.

Identify the root cause of issues and prepare detailed RCA (Root Cause Analysis) and share with relevant stakeholders.

Support enabling and disabling of system features through configuration based on business requirements.

Coordinate with technical and support teams for issue resolution and configuration changes.

Ensure proper documentation of processes, configurations, and changes.

Operations-Focused Responsibilities

Work closely with operations, supply chain, and warehouse teams to understand day-to-day operational challenges.

Support smooth execution of order processing, inventory management, fulfillment, and return operations.

Act as a bridge between business operations and technical teams to ensure system behavior aligns with operational needs.

Analyze operational issues (order delays, inventory mismatches, process gaps) and provide first-level functional solutions.

Support configuration changes required for operational scenarios such as new warehouse onboarding, process changes, or business rule updates.

Assist operations teams during peak events (sales, launches) to ensure system stability and process continuity.

Document standard operating procedures (SOPs) and process flows for operational teams.

Support UAT and production rollouts from an operations readiness perspective.

Required Skills & Qualifications:

46 years of experience as a Business Analyst.

At least 2 years of experience in the E-commerce Retail & Supply Chain domain.

Good understanding of OMS, WMS, Inventory, and Order Fulfillment processes.

Good documentation skills including BRD preparation.

Strong analytical and problem-solving skills.

Experience in system configuration and feature management.

Ability to perform RCA and explain issues clearly to technical and business teams.

Excellent communication and stakeholder management skills.