Business Analyst

Job Description:

We are looking for a Senior Business Analyst with strong expertise in Product Information Management (PIM) to join our Digital Commerce team. The ideal candidate will play a critical role in defining and delivering scalable PIM solutions, helping clients streamline product data processes across channels. Experience with inRiver PIM is highly desirable and will be a strong differentiator.

Key Responsibilities:

• Work closely with business stakeholders, product owners, and technical teams to gather, analyze, and document PIM-related requirements.
• Lead discovery sessions to understand current product data management workflows, data models, and integration needs.
• Develop and maintain functional specifications, user stories, process flows, and system documentation for PIM implementations.
• Translate business needs into clearly defined requirements and collaborate with development teams to ensure successful solution delivery.
• Serve as a liaison between business and technology teams to ensure alignment and clear communication throughout the project lifecycle.
• Evaluate, recommend, and help implement PIM tools and best practices for effective product content governance.
• Support user acceptance testing (UAT), training, and rollout activities.
• Monitor and analyze performance of existing PIM systems and identify opportunities for optimization.

Required Skills & Qualifications:

• 6+ years of experience as a Business Analyst, with at least 1 year focused on PIM implementations.
• Strong knowledge of Product Information Management processes, data governance, and product content syndication.
• Hands-on experience or functional knowledge of inRiver PIM (preferred), or other PIM platforms like Salsify, Akeneo, Riversand, Stibo, etc.
• Proven experience in requirement gathering, process mapping, and stakeholder management.
• Familiarity with eCommerce, DAM, ERP, MDM, and digital product catalog systems.
• Excellent written and verbal communication skills, with ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical thinking and problem-solving skills.

Nice to Have:

• Experience in Agile/Scrum environments and working with tools like Jira, Confluence.
• Understanding of integration architectures and APIs used in PIM ecosystems.
• Background in retail, manufacturing, automotive, or consumer goods industries.

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