Business Analyst/Customer Success-Fintech || CTC Upto 18 LPA

This role is with a fintech company, The ideal candidate's responsibilities include handling RFPs/RFQs/FDD/API requirements, configuring and customizing solutions, maintaining client documentation and communication records, and resolving customer issues, the position requires regular client engagement/meetings.

Responsibilities

• Must have experience in RFP OR RFQ OR FDD OR API
• Showcase our solution capabilities to potential customers, help set up sandboxes, configure solutions and make customization as per requirement.
• Manage the onboarding process for each new customer.
• Assist the sales team in driving and managing renewals.
• Serve as a key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise.
• Maintain the records of conversations with clients.
• Manage the documentation for all clients, make required changes when necessary.
• Effectively manage and prioritize customer queries.
• Keep in touch with clients regularly to get feedback and updates.
• Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Qualifications

• 2-6 years of experience in a customer success support role
• Exposure to Fintech/tech/BA background is preferred.
• Understanding of the technical documentation
• Excellent verbal and written communication skills
• Understanding of Technology like Java, API, Database, Postman etc. is a must.
• Knowledge in SaaS products will be an advantage.