What Youll Do:

Review, prioritize, and resolve inbound sales support tickets.
Collaborate with sales teams to investigate issues and execute Salesforce tasks.
Manage ticket escalations and coordinate with cross-functional teams for resolution.
Analyze inefficiencies in support processes and implement improvements.
Maintain and enhance Salesforce dashboards and reports.
Ensure adherence to SLAs and deliver clear, timely reporting.

What Were Looking For:

5+ yrs in Business Analysis / Sales Ops / Operations.

1+ yr Salesforce experience (mandatory).

Experience with ticketing systems (SFDC cases, Freshservice, Zendesk, JIRA).

Excellent communication and stakeholder management.

If you're a proactive problem solver who thrives in a fast-paced, high-impact environment, we'd love to hear from you!

Business Analyst