Business Analyst - Technical Support Engineer

Responsible for complete value stream for new Hot Runner Systems and Controller

Develop proposals for solutions concerning application engineering for hot runners in coordination with the application engineering department

Customer support by telephone or if necessary, personally concerning application, new implementation and ongoing projects

Prepare offers according to given specifications and Negotiate offers with the customers within given limits

Support service projects (customer complaints, repairs and reconstruction) and sales actions (documentation and quote status)

Close collaboration with the Sales / Service / Engineering and R&D department

Close collaboration and information exchange with the customer, the design engineering department and the field sales engineer in charge, as well as with the logistics department.

Support and monitor projects ranging from the planning stage to delivery and in the field

Support the customer in application engineering

Arrangement with the customers and coordination of appointments of projects ranging from inquiry to the ordering phase and to delivery

Central point of contact person for our customers

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.