Business Analyst - L5
Wipro
0 - 3 years
Hyderabad
Posted: 27/02/2025
Job Description
Job Description
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
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Do
1. Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
- Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
- Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
- Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
- Understand and communicate the financial and operational impact of any changes
- Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
- Empower the customers through demonstration and presentation of the proposed solution/ prototype
- Maintain relationships with customers to optimize business integration and lead generation
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
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2. Engage with delivery team to ensure right solution is proposed to the customer
a. Periodic cadence with delivery team to:
- Provide them with customer feedback/ inputs on the proposed solution
- Review the test cases to check 100% coverage of customer requirements
- Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
- Deploy and facilitate new change requests to cater to customer needs and requirements
- Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
- Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
- Use data modelling practices to analyze the findings and design, develop improvements and changes
- Ensure 100% utilization by studying systems capabilities and understanding business specifications
- Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
b. Support Project Manager/ Delivery Team in delivering the solution to the customer
- Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
- Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
- Ensure Customer Satisfaction through quality deliverable on time
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3. Build domain expertise and contribute to knowledge repository
- Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
- Write whitepapers/ research papers, point of views and share with the consulting community at large
- Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
- Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
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Deliver
| No. | Performance Parameter | Measure |
| 1. | Customer Engagement and Delivery Management | PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. |
| 2. | Knowledge Management | No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter |
We have an opportunity for Business Analyst - Manager in Hyderabad
Grade: C1
Qualification: MBA/PGDM from Tier 1/Tier 2 institutes only
Responsibilities:
- Manage large projects, develop and coordinate realistic project estimates, plans, working and communicating effectively with Engineering, Product Management, QA, Operations
- Understand New Age Media’s products, internal tools and processes and leverage those to push automation and increase work efficiency
- Using data and scientific management techniques to provide solutions to cater to various business need.
- Process Analysis to Improve Throughput, Quality and Operations and Forecasting.
- Study the As Is processes and come up with To Be efficient processes. Mapping and Implementation
- Predicting resource and volume forecast for different processes
- Metrics and Scorecards preparation for various evaluations, comparisons
- Preparing Scorecards for competing entities ( vendors, admin , processes). Preparing Dashboard and Metrics for Program Managers
- User Response Analysis , Performance and Quality Measurement, New Metrics Definition
- Financial Analysis not limited to Cost Benefit, Price per Quantity , Resource and Overhead costing for various activities
- Project Management including Planning, coordination, Effort estimation, Reporting and Execution
- Coordinating entire project by integrating with different teams D
- riving the project and identifying parameters for next steps/enhancements
- Leveraging multiple teams/products for data enhancement
- Leading and assisting in special Pilot Projects related to Business and coming up with actionable recommendations
- Preparing Executive Level Presentations
- Participation and Analytical Suggestions in increasing user base/participation.
- Manage large projects, develop and coordinate realistic project estimates, plans, working and communicating effectively with Engineering, Product Management, QA, Operations
- Understand New Age Media’s products, internal tools and processes and leverage those to push automation and increase work efficiency
- Using data and scientific management techniques to provide solutions to cater to various business need.
- Process Analysis to Improve Throughput, Quality and Operations and Forecasting.
- Study the As Is processes and come up with To Be efficient processes. Mapping and Implementation
- Predicting resource and volume forecast for different processes
- Metrics and Scorecards preparation for various evaluations, comparisons
- Preparing Scorecards for competing entities ( vendors, admin , processes). Preparing Dashboard and Metrics for Program Managers
- User Response Analysis , Performance and Quality Measurement, New Metrics Definition
- Financial Analysis not limited to Cost Benefit, Price per Quantity , Resource and Overhead costing for various activities
- Project Management including Planning, coordination, Effort estimation, Reporting and Execution
- Coordinating entire project by integrating with different teams D
- riving the project and identifying parameters for next steps/enhancements
- Leveraging multiple teams/products for data enhancement
- Leading and assisting in special Pilot Projects related to Business and coming up with actionable recommendations
- Preparing Executive Level Presentations
- Participation and Analytical Suggestions in increasing user base/participation.
Operations:
- Lead the support team to drive analysis and perform pilot work/audit
- Lead analysis for the process, focusing on product features and user experience.
- Write detailed PRD for new proposals and get new workflows to improve the existing data
- Raise / Drive the feature request that will improve or affecting the process
- Review the policy documentation document and suggest improvements
- Suggest improvements to our workflow and processes
- Identify and propose initiatives to increase efficiency.
Qualifications and Experience:
- We are looking for Business analytics/ Data analytics consultants with 5 to 7 years of exp.
- Candidate should have done a regular course of MBA in tier-1 or tier-2 B-school
- Strong SQL experience would be added advantage
- Have prior experience in handling customer’s requirements/interaction with them
- Should be able to manage team and be representative of the team for client.
- Strong project planning, presentation, business analysis and stakeholder management skills
- Strong numerical and business analysis capacity. Self Driven and able to handle tons of data
- Ability to effectively influence and communicate cross-functionally with all levels
- Ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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