Business Analyst - Inside sales support

Genpact

0 - 3 years

Hyderabad

Posted: 05/03/2025

Job Description

Responsibilities

Industry research & analytics for potential customers
Lead generation and inside sales support and calling up inbound leads that are generated from the company website and microsites.
The resource should be able to communicate well in US accent
Studying the details of each offering and remaining abreast of updates to these offerings
Must discuss every matter with its supervisor or team leader to get any issue sorted
The resource must be able to understand customer requirements to aim conversion of lead into prospective opportunity and drive closure
Suggesting solutions based on customers needs and requirements.
Conducting market research and analytics to identify selling possibilities and evaluate customer need.
Managing inbound leads and ensuring they have proper follow-up within two (2) business days
Continuing outreach to leads for up to four (4) attempts before dispositioning, i.e., dropping the lead
Utilizing sales ERP application/other relevant tool to track and update the status of leads throughout the funnel
Work with appropriate sales owners for smooth handoff and transition of communication
When applicable, do additional research on leads and lead companies, online activity, and seniority
Work with sales through the lifecycle of the leads, following up with sales to understand the outcome and next steps
Document all work and conversations with customers in Salesforce lead records

Minimum Qualifications

Bachelors degree
Good years of relevant experiance.
Excellent written, communication and presentation skills
Have ability to sell products by convincing communication
Experience with online platforms, tools and protocols
Confident in a multicultural, environment
Strong interpersonal skill

Preferred Qualifications

Complete Work from Office
Prior experience as a with communicative US accent or similar.
Completion of a sales-related training program is preferred.
Computer literate with fluency in working on MS office applications
Should be able to work independently
Problem solving skills with customer centric approach demonstrated proficiency with written English and with US English accent
Strong attention to detail.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.