Business Analyst - Aftermarket services
Genpact
5 - 10 years
Kolkata
Posted: 03/08/2025
Job Description
Responsibilities
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Processing of customer enquiries Calculation & creation of repair & service quotes including technical description.
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Monitoring of the cases (technical, administrative, delivery times & customer contact)
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Analysis of customer needs and subsequent implementation of individual concepts
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Support in After Market / After Sales strategies & processes
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Project lead of selected cases in the section of technical support, claims and customer satisfaction
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Internal and external preparation, coordination and management of customer claims
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Problem-solving-oriented work with a high level of technical understanding and customer orientation
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Systematic root cause analysis and definition of sustainable corrective measures and documentation of the results
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Processing of warranties incl. statement to the customer
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Creating technical customer reports and its analysis
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Ensures compliance with all legal and other guidelines applicable in the company
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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