Business Advisory Analyst-Messaging
Accenture
0 - 3 years
Hyderabad
Posted: 09/11/2025
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Job Description
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The network, whether physical or virtual, relies on a large staff to keep it running 24x7 — and it is that staff which consumes the bulk of operational budgets. Network elements are constantly changing, as are the ways each is deployed. Virtual network functions still require hardware, while routers and base stations require complex software. All of this must be maintained, updated and configured. An operator’s construction, maintenance, activation and trouble management functions typically include both inside and outside staff which is taken care by Work Force Management Team scheduling Technician Dispatches
What are we looking for? •Written and verbal communication •Problem-solving skills •Commitment to quality • Must understand customer support or operations type environment such as project coordinator, Customer service agent, technical support staff or service engineer etc • Must have worked in a ticketing systems/tool – assign/Process Tickets, update tickets, escalate/follow-up, closure, feedbacks • Excellent documentation and data entry skills. Previous experience in updating tools and data bases is an advantage • Customer Problem solving or troubleshooting experience is an advantage • Must have intermediate knowledge of Microsoft Office tools – Word/Excel/Power Point • Must be flexible in changes in working schedule and environment while maintaining accuracy and quality of output to meet the requirements of the client • New ways of working and a changing environment requires the ability to quickly learn and adapt. • Ability to multitask and adopt to change is must • Experience in the telco or similar technology industry is preferred • Excellent customer service and phone skills • Experience in interacting with other professionals in a working environment. • Experience with working according to plan • Must be flexible
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts •Operational Responsibilities: - • This position will be the primary interface point between client and Vendors across globe in delivering: Site access requests, Dispatch Technicians to site and materials receipts/shipments - Rigorously follow established processes • Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation • Perform tactical management for worldwide vendor interface functions, coordinating and managing site access lists and requests, material receipts/shipments, remote hands requests, and similar operational functions. • This position will be the primary interface point between internal site access requests and external vendors, and will rigorously follow established processes. • Performs customer request/problem identification and follows defined procedures to resolve correctly. • Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution • Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention • Develops and maintains knowledge of customer and customer specific business environment • Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training • Shares information required for the team to be successful • Demonstrates understanding of the customer’s business needs or market and maintains high customer satisfaction ratings • Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures • Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedbackAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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