Business Account Manager

Role: As a Business Account Manager, you will oversee client accounts by acting as the primary point of contact, managing relationships, and ensuring customer needs are met. Responsibilities include coordinating projects, understanding client requirements, strategizing solutions, and collaborating with design and marketing teams to ensure outcomes exceed expectations.

Minimum of 1 year experience in client-facing roles. 100% on-site, full-time position.

What This Role Is NOT:

• Not a sales or business development role (at least in the short term)
• Not an accounts/finance position
• Not a remote or hybrid role

Key Responsibilities:

Short-term (1-2 years):

• Serve as the primary point of contact for assigned client accounts (based in India and overseas), managing all communications and building strong relationships
• Coordinate communication design projects across internal teams (designers, content writers) and partners (print vendors, logistics providers)
• Lead client meetings, including project briefings and presentation of creative work; prepare proposals and project documentation
• Prepare meeting agendas, take detailed notes, and follow up on action items
• Monitor project timelines and proactively flag potential delays or issues
• Maintain organized records of client communications, project briefs, and deliverables

Medium to long-term (2-3 years):

• Develop deep understanding of clients' business objectives, technical products, and industry contexts
• Identify opportunities for account growth and expanded service offerings within existing accounts
• Potential to take on leadership of key client portfolios (across geographies) and shape market strategy based on performance and aptitude

Key Result Areas (KRAs)

The following are the results we expect as a result of bringing you on board. These will be key criteria in deciding your growth path and future promotions:

• Client satisfaction and retention rates
• On-time project delivery and quality of execution
• Accuracy and clarity of project documentation and communications
• Proactive problem-solving and conflict resolution

Further goals and objectives, KPIs, and project plans will be discussed in detail during onboarding.

Basic Terms of Employment:

• Permanent, full-time, on-site role at our Kanakapura Road office
• Working hours: 10:30 AM - 7:30 PM, Monday to Friday
• Ownership and flexibility: While our standard schedule is 10:30 AM - 7:30 PM, Monday to Friday, there will be occasional situations, such as production deliveries, print oversight, or client emergencies, where you may need to be on-site on Saturdays or work extended hours. This doesn't happen frequently, but when it does, we value team members who take ownership and do what it takes to deliver excellence, rather than watching the clock
• Flexibility required for occasional client calls across time zones
• 6 months' probation (no paid leaves during probation)
• 3 months' notice period if employee wishes to terminate the contract

Skills and Tools Required:

• Prior experience in an agency or design studio environment (minimum 6 months)
• Confident English communication skills (written and verbal)
• Proficiency in Microsoft Outlook, Excel, and PowerPoint
• Excellent organizational and time management abilities
• Ability to grasp technical concepts and work with engineering/manufacturing-focused clients is a plus
• Knowledge of German is a plus

About Zinc & Broccoli

Zinc & Broccoli is a communication design studio specializing in B2B marketing communications for manufacturing and technology companies. Our strength lies in translating complex technical concepts into visually compelling and easy-to-understand marketing materials. We work with clients globally who value strategic design thinking and collaborative partnerships. Learn more at