Bus & Technology Delivery Associate
Accenture
1 - 3 years
Hyderabad
Posted: 04/10/2025
Job Description
Designation: Bus & Technology Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.
What are we looking for? Excellent written communication and organizational skills; can be flexible in adapting to the communication style of the end user’s Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary Comfortable with a rapidly changing environment Ability to learn, retain and apply large amounts of product, procedure, policy, and system information Ability to adapt and adjust communication style when dealing with customers with different cultures and practises 1-3 Years of Experience in Troubleshooting and Customer Service / Technical Support environment Good understanding of HTML, CSS & JavaScript Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail) Good understanding of Digital Marketing domain Knowledge on any of the Ad Servers would be an additional benefit
Roles and Responsibilities: Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics Demonstrate ownership, high level of commitment and provide excellent customer service to the customer over email and chat Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace. Solve end user’s issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses. Be an Incredible Communicator: Able to interpret queries of the end user and address end user’s requests/concerns in a timely manner with an aptitude for building strong client relationshipsAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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