Building Operations, Facilities Services

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Help Desk Executive

Work Dynamics

What this job involves:

Duties & responsibilities

• The role is responsible for Manning and handling the FM Helpdesk for 24*7
• Should be able to manage Corrigo (JLL Application)
• There will be calls and emails from various UBS locations (Within India as well Regional Countries) respond to them by giving a ticket number (Ticket number will be raised in share point by putting all necessary information filled in email) and divert according to concerned person. To close the ticket they fallow up with concern person and once duty is completed they close the ticket with permission of end user.
• Daily report : Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with services description, Housekeeping and pantry consumables, Meeting room management, Cafeteria sale, mailroom services, Engineering services , transport services, accident management.
• Inventory of stationary, housekeeping material, pantry consumables.
• Issuance of stationary as per business requirement.
• Keeping track on assets of property like lockers, chairs, shredding machines sports equipment, and all facility related assets.
• Keeping track on all delivery’s by vendors, challans and keep it securely.
• Keeping track on inward outward material.
• Responsible for managing the day to day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
• Responsible for smooth operations at site.
• Ensure that quality of the services is always maintained at highest levels and work on further improvements.
• Taking facility rounds to insure the cleanliness.
• Reports unsafe / abnormal conditions and unusual occurrences to the concerned team
• Received customer suggestion and make necessary improvements
• Sharing day and night handover report to colleague to continue best service and to avoid discrepancy.
• Share site readiness report with client once in 12 hours (Morning 7am and Evening 7pm report ) which includes building facility, MEP, Cafeteria transport.
• Night report: Which includes UBS Employee count, Housekeeping employee count and the work done in the night.
   

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)
   

Sound like the job you’re looking for?To apply you need to be:

Key skills

• Team handling experience
• Should have experience in FM industry
• Should have English communication skills
   

Employee specification

• Candidate should be Graduate in Hotel Management
• 2 years’ experience in Facilities Management industry into IT / Banking / Corporate set up.
   

What You Can Expect From Us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at AccomodationRequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.