Brand & Client Servicing Lead (FMCG & D2C | Digital & Brand Communication) Location: Noida Compensation: Up to ₹12 LPA Only Candidates with Agency Background

Senior Client Servicing Manager / Brand Manager

(Digital & Brand Communication FMCG)

Location: Noida (Preferred)

Experience: 47 years

Industry: FMCG / Food & Beverage / Consumer Brands

Role Overview

We are looking for a Client Servicing Manager / Brand Manager with strong experience in FMCG brand handling, capable of leading end-to-end digital & brand communication. The role requires a balance of client management, strategic thinking, campaign execution, and team coordination.

Key Responsibilities

• Client & Brand Management
• Act as the primary SPOC for assigned FMCG brands
• Understand brand objectives, category dynamics, and business KPIs
• Translate client briefs into clear digital & creative strategies
• Lead monthly/quarterly brand reviews, reporting & planning
• Digital & Communication Strategy
• Plan and manage integrated digital campaigns (Social, Performance, Influencers, Content, ORM)
• Ensure consistency in brand tonality, messaging & visual identity across platforms
• Work closely with strategy & media teams on campaign planning & optimization
• Align communication with seasonality, festivals, product launches & category moments
• Execution & Team Coordination
• Coordinate with creative, content, media & influencer teams
• Ensure timely delivery of creatives, campaigns & reports
• Maintain job sheets, trackers, approvals & timelines
• Review content & creatives from a brand lens before client submission

Reporting & Insights

• Analyze campaign performance & convert data into actionable insights
• Present brand performance reports (Monthly, Campaign-wise, Launch reports)
• Suggest optimizations based on consumer behavior & category trends
• Stakeholder & Process Management
• Maintain professional communication via email-first approach
• Handle feedback consolidation, revisions & escalations effectively
• Support commercial discussions like scope clarity, retainers & deliverables.

Required Skills & Experience

• 47 years of experience in client servicing / brand management
• Mandatory experience with FMCG / Food / Consumer brands
• Strong understanding of digital marketing ecosystem
• Excellent communication & presentation skills
• Ability to interpret data and explain insights confidently to clients
• Experience working with cross-functional teams

Good to Have

• Agency-side experience
• Exposure to OTT, Influencer Marketing, PR & ORM
• Hands-on experience with Meta, Google, YouTube reporting dashboards
• Understanding of quick commerce & modern trade digital integration

What We Look For

• Someone who understands brands, not just follows processes
• Strong ownership mindset
• Ability to think strategically and execute flawlessly
• Calm under pressure and proactive in communication

Location Preference

Noida-based candidates preferred (or willing to relocate)