Position: Branch Service Incharge

Location: Madurai

Key Responsibilities:

Perform battery testing and diagnosis as per company SOPs using approved instruments.
Support warranty evaluation, certification, and timely claim processing.
Supervise, guide, and train service technicians and dealer staff on correct service practices.
Manage battery movement, records, and stock coordination at service stations and in the field.
Visit dealer premises and customer locations for service support, battery checking, and complaint resolution.
Ensure service station and dealer infrastructure hygiene, safety, and compliance standards.
Monitor service TAT, warranty risk, and adherence to company policies.
Support failed battery analysis, scrap handling, and proper documentation.
Use company systems such as SAP, WMS, dashboards, and reporting tools for service operations.
Assist during internal and external audits and ensure availability of required records.
Coordinate with cross-functional teams (Quality, R&D, Logistics, Sales) for issue resolution.

Deployment Flexibility:

The engineer may be deployed at Service Stations or in Field roles, based on business requirements.
Periodic role rotation (SS / Field) may be required for skill development and operational needs.

Experience: 2 to 3 years

Branch Service Incharge