Branch Relationship Manager Branch Banking
AU Talent Hub
0 - 0 years
Chennai
Posted: 18/06/2025
Job Description
Group Company: AU Small Finance Bank Limited
Designation: Branch Relationship Manager Branch Banking
Office Location:
Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.
Primary Responsibilities:
- Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation
Additional Responsibilities:
- Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Sales, Teller
- Years of experience: 3 to 6
Key Performance Indicators: Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score
Required Competencies: Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork
Required Knowledge: Banking products KYC norms Branch operations Core banking systems
Required Skills: Interpersonal skills MS Office CRM usage Problem-solving
Required abilities
- Physical: NA
- Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Union Affiliation:
About Company
AU Talent Hub is the talent acquisition arm of AU Small Finance Bank. It supports the bank’s rapid expansion by sourcing, evaluating, and onboarding candidates across levels. The focus is on building a skilled and culturally aligned workforce.
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