Branch Operations Manager-BRANCH BANKING-Branch Banking
Kotak Mahindra Bank
5 - 10 years
Mumbai
Posted: 14/10/2025
Job Description
We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences
Responsibilities: Oversee day-to-day branch operations, ensuring smooth and efficient functioning Ensure strict adherence to bank policies, audit standards, and regulatory requirements Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO) Manage branch lobby and customer queues to enhance service delivery Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits Address and resolve customer complaints within defined turnaround times (TAT) Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPCAbout Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.