Branch Officer

Branch Officer in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area . 

Branch Officer should contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, If the complaint is in respect of a particular CSP/individual, the  

Branch Officer should explain the Complaint escalation mechanism to the complainant.  

Branch Officer should attend all complaints coming at the controlling Offices. He/she has to collate complaints submitted in the Customer Service Points falling under his/her jurisdiction and share with the central team through CRM.  

Branch Officer should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. 

Branch Officer should promote and market the new and existing products and services introduced by the bank.