Branch Manager – CHA

Job Title: Branch Manager CHA (Customs Broker) Business Development & Operations

Location: Mumbai

Company: Pon Pure Logistics India Private Limited

Job Summary

Pon Pure Logistics India Private Limited is seeking an experienced Branch Manager CHA to lead business development and branch operations for customs brokerage services in Mumbai. The role requires a strong blend of revenue generation, client acquisition, regulatory compliance, and operational excellence within CHA services.

Key Responsibilities

1. Business Development CHA Services

• Identify, target, and acquire new clients requiring customs clearance and freight forwarding services .
• Build and maintain strong relationships with importers, exporters, shipping lines, freight forwarders, and allied service providers .
• Drive branch-level sales growth , ensuring achievement of revenue and margin targets .
• Prepare commercial proposals , negotiate terms, and close deals with prospective customers.
• Monitor market trends, competitor activity, and evolving customer requirements .
• Plan and organize customer meetings and visits to strengthen business relationships.

2. Branch Operations CHA Services

• Oversee end-to-end CHA operations , including documentation handling, bill of entry filing, customs liaison, and port coordination.
• Ensure strict compliance with Customs Act, DGFT regulations, port authority rules, and internal SOPs .
• Maintain high standards of accuracy, turnaround time, and service quality in clearance processes.
• Liaise effectively with customs officials, shipping agents, transporters, and port authorities for smooth cargo movement.
• Ensure proper documentation, record maintenance, and audit readiness at the branch level.
• Drive process improvements to minimize delays, errors, and operational costs.

Qualifications & Experience

• Graduate / Postgraduate in Logistics, International Trade, Supply Chain, or a related field .
• Mandatory experience in a licensed CHA firm .
• 710 years of overall experience in customs brokerage , with at least 3 years in a managerial or branch leadership role .
• Strong knowledge of customs procedures, compliance requirements, and port operations .
• Proven ability to manage clients, teams, and branch profitability .

Key Skills & Competencies

• Business Development & Client Acquisition
• CHA Operations & Regulatory Compliance
• Negotiation & Commercial Acumen
• Team Leadership & Branch Management
• Stakeholder & Government Liaison
• Process Improvement & Cost Optimization