Branch Administrator

JOB OBJECTIVE

To manage and coordinate all administrative functions at Lokmitra Ventures, ensuring smooth daily operations, high-quality facility upkeep, and efficient resource allocation to support the branch's business objectives.

ROLE AND RESPONSIBILITIES

Office Management: Oversee the daily upkeep of the premises, including cleanliness, security, and repairs.

Vendor & Procurement: Manage relationships with external suppliers for office stationery, pantry items, and equipment maintenance.

Asset Management: Maintain an inventory of company assets (laptops, furniture, vehicles) and ensure they are in good working condition.

Travel & Logistics: Organize travel bookings, hotel accommodations, and local transport for visiting executives or staff on duty.

Petty Cash & Expenses: Manage the branchs petty cash for small daily expenses and verify utility bills (electricity, internet, water) before payment.

Safety & Security: Ensure compliance with health and safety standards, including fire safety equipment and CCTV monitoring.

Recruitment & Onboarding: Draft job ads, screen resumes, schedule interviews, and conduct joining formalities for new hires.

Payroll & Attendance: Track daily attendance and leaves (using systems like Biometric or HRIS) and provide verified data to Finance for monthly salary processing.

Employee Records: Maintain secure physical and digital files for all staff, including contracts, ID proofs, and performance reviews.

KEY RESULT AREAS (KRAS)

Maintain zero stock-out instances for essential office supplies through a monthly audit.

Achieve 100% accuracy in the fixed asset register with quarterly physical verification.

Maintain 99% uptime for critical branch infrastructure (AC, UPS, Internet, Printers).

Target: Ensure 100% resolution of maintenance tickets within a 24-hour turnaround time (TAT).

Achieve zero discrepancies in daily petty cash reconciliation and branch suspense accounts.

Target: Ensure 100% of vendor invoices are processed and cleared within 7 working days of receipt.

Zero security breaches or safety incidents reported due to administrative negligence Maintain a 90% internal customer satisfaction score (derived from staff feedback surveys).

Recruitment Efficiency: Achieve 100% fulfillment of approved vacancies within the standard Turnaround Time (TAT).

Onboarding & Lifecycle: Complete 100% of documentation, background checks, and induction programs for new hires within their first week.

Payroll & Attendance Accuracy: Ensure 0% error rate in monthly attendance reports and leave management submitted for payroll processing.

KEY PERFORMANCE INDICATORS (KPIS)

Operating Budget Adherence: Maintain monthly branch administrative spending within the allocated budget.

Asset Management Accuracy: Achieve 100% reconciliation between the physical asset count and the Fixed Asset Register (FAR) during monthly audits.

Infrastructure Uptime: Ensure 99.5% uptime for essential branch utilities (Electricity, Water, HVAC, and Internet) during business hours.

Maintenance TAT (Turnaround Time): Resolve 100% of internal maintenance tickets within 24 hours; emergency repairs (leaks/power) within 2 hours.

Vendor Compliance: Ensure 100% of vendor contracts (AMCs) and service level agreements (SLAs) are renewed 15 days prior to expiry.

Maintain a minimum score of 95% in weekly branch cleanliness and sanitation audits.

Security Incident Rate: Maintain Zero unauthorized access incidents or security breaches per quarter.

Statutory Compliance Score: Achieve a 100% "Zero-Penalty" score in all local labor law audits (Shop & Establishment Act, PF, ESIC, Professional Tax).

Payroll Accuracy: Ensure 100% error-free attendance and leave data submission to the central payroll team before end of every month.

Onboarding Efficiency: Complete the 100% "Day One" checklist (Biometrics, Workstation, ID Card, Welcome Kit) for branch hires before 11:00 AM on their first day.

Employee Records Management: Maintain 100% updated digital and physical personnel files, ensuring zero missing documents (KYC, Education, Experience letters).

QUALIFICATIONS AND EDUCATION REQUIREMENTS

A Bachelors degree is the mandatory minimum.

Preferred fields include Human Resources (BBA-HR), Business Administration, or Commerce (B.Com).

Experience: Typically requires 13 years of experience in a general office administration or HR assistant role.

PREFERRED SKILLS

Excellent leadership, negotiation, and strategic thinking abilities.

HRMS & Admin Tools

Advanced MS Office.

Excellent leadership, negotiation, and strategic thinking abilities.

Proven ability to work cross-functionally.

Excellent communication and presentation skills.

Highly motivated, result-oriented, and goal-driven.