Job summary
Join our dynamic team as a BPO SPE Voice specialist where you will leverage your expertise in customer service management and voice communication to enhance client satisfaction. With rotational shifts and a work-from-office model you will play a crucial role in delivering exceptional service experiences. Your contributions will directly impact our companys growth and societal value.
Responsibilities
Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure client satisfaction.Utilize voice communication skills to effectively interact with customers and understand their needs.Collaborate with team members to develop strategies for improving service delivery and customer engagement.Maintain accurate records of customer interactions and transactions to ensure data integrity.Analyze customer feedback to identify areas for improvement and implement solutions.Assist in training new team members on best practices and company policies to enhance team performance.Monitor service metrics and report findings to management for continuous improvement.Ensure compliance with company standards and regulations in all customer interactions.Adapt to rotational shifts to meet the demands of a dynamic work environment.Engage in regular team meetings to discuss progress and share insights for better service delivery.Contribute to the development of innovative solutions to enhance customer experience.Support the implementation of new technologies and processes to streamline operations.Foster a positive work environment that encourages collaboration and professional growth.
Qualifications
Demonstrate proficiency in customer service management and voice communication.Possess strong problem-solving skills and the ability to handle challenging situations.Exhibit excellent interpersonal skills to build rapport with customers and colleagues.Show adaptability to rotational shifts and a fast-paced work environment.Have experience in maintaining accurate records and data management.Display a commitment to continuous learning and improvement in service delivery.Bring a proactive approach to identifying and implementing solutions for customer satisfaction.
Certifications Required
Certified Customer Service Professional (CCSP) or equivalent certification in customer service management.
